Analista de Sucesso do Cliente PL (Risco)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente PL (Risco) based in Brazil.

• This role is part of a Customer Success operation focused on ensuring a smooth and value-driven client onboarding journey.
• You will proactively identify customers showing signs of stagnation, friction, dissatisfaction, or churn risk.
• The position combines customer relationship management, risk analysis, negotiation, and cross-functional coordination.
• You will take ownership of critical cases, connecting customers with Implementation, Support, Product, and other internal teams.
• As this is an evolving function, you will also help build risk indicators, recovery workflows, and operational processes from the ground up.
• The role offers an opportunity to influence customer experience while improving the efficiency and scalability of the onboarding operation.
• Success will depend on empathy, analytical thinking, strong communication, autonomy, and the ability to turn complex situations into actionable solutions.