Application Analyst - Epic Resolute

Job Posting Title:

Application Analyst - Epic Resolute ----

Hiring Department:

Dell Medical School ----

Position Open To:

All Applicants ----

Weekly Scheduled Hours:

40 ----

FLSA Status:

Exempt from FLSA ----

Earliest Start Date:

Immediately ----

Position Duration:

Expected to Continue ----

Location:

AUSTIN, TX ----

Job Details:

General Notes

The Application Analyst – Epic Resolute supports the implementation, maintenance, optimization, and ongoing operational support of Epic Resolute Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Electronic Remittance. This role partners closely with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement of Epic Revenue Cycle solutions.

For this recruitment, the primary operational focus is Professional Claims, Electronic Remittance, Reimbursement Contracts, and the Benefits Engine. Experience supporting Charge Router is highly desirable.

Important Employment Information

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The Application Analyst – Epic Resolute serves as the subject matter expert and technical resource for Epic Resolute application areas. This role collaborates with operational, financial, clinical, and technical teams to support application build, configuration, workflow optimization, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and ongoing enhancement of Epic Revenue Cycle applications, with an emphasis on Professional Claims, Electronic Remittance, Reimbursement Contracts, and Benefits Engine functionality while ensuring reliable system performance and efficient business operations.

Responsibilities

Application Implementation and Support

Design, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows

Analyze operational, financial, clinical, and technical workflows to develop effective application solutions

Serve as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues

Support application build, configuration, operational support, and post-go-live stabilization activities

Participate in break/fix support and workflow optimization initiatives

Workflow Analysis and Optimization

Conduct workflow analysis to identify opportunities for operational improvement across Revenue Cycle operations

Design and implement Epic Resolute application solutions supporting departmental and organizational needs

Collaborate with operational and financial stakeholders to prioritize enhancements

Recommend workflow improvements that increase efficiency, accuracy, and user satisfaction

Support continuous optimization following Epic implementations and quarterly Epic upgrade cycles

System Maintenance and Testing

Maintain and support Epic Resolute applications

Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)

Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades

Coordinate testing activities across applications and participate in end-user validation efforts

Ensure application changes comply with established change management procedures

Technical Collaboration

Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Resolute applications

Support cross-functional problem solving and operational improvement initiatives

Participate in planning, implementation, and optimization efforts supporting Epic Revenue Cycle applications

Communicate technical recommendations and operational impacts to stakeholders

Operational Support and Continuous Improvement

Provide ongoing operational support for Epic Resolute applications, including break/fix support, enhancements, upgrades, and change requests

Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization

Follow established ITIL processes for incident, problem, and change management

Participate in continuous improvement initiatives supporting Revenue Cycle workflows and application performance

Marginal or Periodic Functions

Assist with other Epic modules as operational needs require

Provide backup support during peak workloads or staffing shortages

Participate in special projects and organizational initiatives

Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Learning

Quickly learn new healthcare technologies, Epic Resolute functionality, and Revenue Cycle workflows

Maintain current knowledge of Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Epic Revenue Cycle functionality

Pursue ongoing technical learning and professional development opportunities

Apply new knowledge to improve application performance and operational efficiency

Problem Solving

Use analytical thinking and structured troubleshooting techniques to resolve complex application issues

Diagnose application, workflow, and configuration issues affecting Revenue Cycle operations

Develop practical solutions that improve user experience and operational performance

Collaborate with cross-functional teams to resolve system challenges

Customer Focus

Demonstrate commitment to meeting the needs of operational, financial, clinical, and technical stakeholders

Provide responsive, high-quality application support

Anticipate operational needs and proactively address concerns

Promote user satisfaction through effective application support and workflow optimization

Collaboration

Work effectively with Revenue Cycle leadership, business office staff, application analysts, technical teams, vendors, and operational partners

Build productive working relationships across multidisciplinary teams

Share technical knowledge and best practices

Participate actively in team meetings, projects, and optimization initiatives

Attention to Detail

Review application configurations and documentation for accuracy and completeness

Maintain high standards for application quality and reliability

Ensure configuration changes follow established governance and best practices

Monitor application performance and identify opportunities for continuous improvement

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field

Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems

Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment

Experience supporting Epic Resolute applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Revenue Cycle workflows

Experience performing workflow analysis and partnering with clinical, operational, and financial stakeholders to improve application performance

Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities

Experience supporting post-go-live operations, break/fix support, quarterly Epic upgrades, and ongoing operational maintenance

Strong analytical, troubleshooting, and problem-solving skills

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