Application Engineering and Support Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

Responsibilities

Highly proficient with Windows and Linux systems

Highly proficient with Database Technologies – Oracle, SQL Server, MySQL

Experience of monitoring technologies

Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic

Strong analytical skills/problem solving/conceptual thinking

Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

Required Qualifications

Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.

Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications.

Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.

Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.

Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

Define technical work break-down structure, Key performance metrics and outcome success criteria for Operational projects

Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.

Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.

Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack

Understanding of complex environments, their sub-components, concepts, and interactions

Experience with databases and associated query languages

Experience in security vulnerability remediation

Deep understanding of large networks and systems and the interaction between applications, infrastructures, etc.

Effective communication skills and motivation/willingness to learn

Strong analytical skills/problem solving/conceptual thinking; out-of-the-box thinkers

Desired Qualifications

Advanced Security certifications: SANS, GIAC

ITIL Certifications

CISSP

Required Skills

1. Collaboration

2. Influence

3. Production Support

4. Risk Management

5. Solution Design

6. Analytical Thinking

7. Architecture

8. Innovative Thinking

9. Result Orientation

10. Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.