Application Support Engineer

• Project Role : Application Support Engineer
• Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Must have skills : Network Infrastructures
• Good to have skills : NA
• Minimum 5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

• Key Responsibilities
• Design, implement, and support enterprise LAN/WAN, Data Center, Cisco Nexus, Wireless, SD-WAN, and Hybrid Cloud environments.
• Configure, troubleshoot, and optimize Cisco Routing & Switching, F5 Load Balancers
• Support cloud networking across Azure and AWS and enable secure hybrid connectivity.
• Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution.
• Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure.
• Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services.
• Prepare technical documentation, support network modernization initiatives, and mentor junior engineers.

Required Skills

• Enterprise Network Architecture & Operations
• Cisco Routing & Switching
• Cisco Nexus
• Cisco, Fortinet SD-WAN
• Cisco DNAC
• F5 BIG-IP Load Balancers
• Azure & AWS Cloud Networking
• Network Automation (Python, Ansible, Terraform, REST APIs)
• TCP/IP, BGP, OSPF, VLANs, QoS, VPNs
• Network Monitoring & Observability

Preferred Skills

• AI-Assisted Network Operations (AIOps)
• Microsoft Copilot for IT Operations
• Azure OpenAI & AI Platform Connectivity
• ServiceNow and ITSM Integration

Professional Attributes

• Strong troubleshooting, analytical, and problem-solving skills.
• Customer-focused with excellent communication and stakeholder management.
• Experience working with global teams in enterprise environments.
• Automation-first mindset with interest in AI-driven operations.
• Ability to lead technical initiatives and contribute to infrastructure modernization.

Education & Experience

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent.
• 8+ years of experience in Enterprise Networking, Data Center, SD-WAN, Cloud Networking, Security, and Network Operations.
• Relevant certifications such as CCNP Enterprise, CCNP Data Center (ACI), Azure Network Engineer (AZ-700), AWS Advanced Networking, Palo Alto PCNSE, or Automation (Python/Ansible/Terraform) are preferred.

AI Skill Highlights

• AI-Assisted Network Operations (AIOps)
• Microsoft Copilot & AI Productivity Tools
• Azure OpenAI & Enterprise AI Platform Connectivity
• Intelligent Monitoring & Observability
• Network Automation (Python, Ansible, Terraform, REST APIs)
• AI-Ready Infrastructure & Hybrid Cloud Networking
• Infrastructure Modernization & Predictive Operations

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.