Application Support Specialist

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

About the Role

We are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency.

What You’ll Do

Provide front-line support for Salesforce and related applications while meeting established Service Level Agreements (SLAs)

Support onboarding and offboarding activities across the company tech stack, including Salesforce user setup, permissions, territory adjustments, and enablement

Troubleshoot technical issues, perform root cause analysis, and implement both short-term resolutions and long-term fixes where applicable

Create, maintain, and improve documentation related to systems, workflows, and operational processes

Build reports, dashboards, and perform ad hoc analysis within Salesforce

Support business teams including Order Management and Channel Operations with sales process updates, troubleshooting, and system-related requests

Partner with cross-functional teams to identify opportunities for process optimization and system improvements

Provide feedback and recommendations on training needs, usability enhancements, and operational efficiencies

What We’re Looking For

3-6 years of experience supporting or administering Salesforce

Bachelor’s degree or equivalent practical experience

Strong troubleshooting and analytical problem-solving skills

Experience with Salesforce administrative and declarative capabilities

Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud

Experience creating Salesforce reports and dashboards to deliver business insights

Strong communication and documentation skills

Ability to manage multiple priorities and adapt quickly in a fast-paced environment

Customer-focused mindset with a commitment to timely issue resolution

Ability to work effectively within SLA-driven support processes

Self-motivated, proactive learner with strong collaboration skills

Experience working in Jira or similar ticketing/project management systems

Nice to Have

Hands on experience with LeanData

Familiarity with NetSuite and business system integrations

Salesforce Administrator or related Salesforce certifications

ITIL certification or familiarity with ITIL principles

Looking for candidates who can join within 15–30 days

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive pla n eligibility, and participation in the employee equity plan (stock options). Specific benefits offered var ies by location, but commonly in clude health care insurance , income protection / life insurance , access to retirement savings plans, behavioral & emotional wellness services , generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.