ARC Front Desk

Under the direct supervision of the ARC Manager, the ARC Front Desk Attendant is responsible for the serving, controlling, and supervising the public in and around park district facilities. The ARC Front Desk Attendant must have knowledge of Midlothian Park District policies and procedures and enforce them. This position will be some weekdays from 4pm-9.15pm and weekends vary.

Qualifications:

Minimum 16 years of age

Able to be left in charge of the facility and the activities taking place therein

Able to solve problems using good judgment

Able to deal with the public of all ages

Duties and Responsibilities

Supervise and maintain order in the Athletic & Recreation Center, seeing that all patrons are given the necessary service

Enforce all rules and safety procedures established by the park district

Report any problems caused by participants or instructors

Be familiar with the ARC Building Support Staff’s Manual, rental procedures and policies and current brochures and upcoming programs/events

Keep facility clean, safe and presentable to the public

Able to operate the registration and rental software

Balance the till at the end of the shift and secure all money

Follow proper procedures for money handling and cash register use

Take registration for park programs, rentals, and memberships

Display proper telephone etiquette when answering the phone and take clear messages

Perform tasks assigned by the ARC Manager or other department heads

Follow procedures for opening and closing the building

Follow procedures for cleaning and sanitizing fitness equipment

Attend all assigned staff meetings and training sessions

Must perform assigned tasks in a safe manner and follow safety policies and procedures

Any other tasks or duties as assigned

Psychological Considerations

May feel stress from being held responsible for quality recreational facilities

Must resolve differences and problems with patrons and staff

Must be able to deal with participants with all types of needs

Must be able to accept the responsibility of being the only employee in the building

Physiological Considerations

May encounter long periods of sitting or standing

May experience varying degrees of lighting and temperatures in various facilities

May have to do moderate lifting of up to 50 pounds

Environmental Considerations

May be exposed to elements when assisting workers with outdoor functions

May be exposed to varying indoor lighting and temperature

Cognitive Considerations

Must be able to relay clear messages both orally and in writing

Must be organized