Architect

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES

Ensures platform alignment with the business strategy

Provides consultative technical leadership to the platform team

Creates and maintains a detailed view of the existing architecture

Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

Resolves technical escalations, including responding to defects

Participates in process workshops

Assists in migrating configuration across instances

Oversee the implementation and maintenance of platform integrations

Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and Certifications

Bachelor's Degree in Computer Science or related

ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

ITIL Foundations Certification preferred

Experience

Total 12+ yrs of experience and 8+ years relevant work experience

Must have architectural experience with Service now

Must be willing to work in shifts

Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

Experience with complex software solutions.

Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

Success driving complex issues through analysis and resolution

Industry domain expertise

Experience writing technical functional specifications required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills

Proven experience in configuration, customization, development, and administration on the ServiceNow platform

Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

Proven experience in working within both waterfall and Agile/Scrum methodologies.

Practical experience of setting up ServiceNow API’s and MID servers

Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

Excellent conflict management and negotiation skills

Ability to train and support others on functional area-related topics.

Preferred Skills

Proven organizational skills

High energy, ambitious self-starter with an aptitude for learning and customer focus

Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

Working knowledge of vendor management principles and procedures.