Asset Lifecycle Coordinator

About IonQ:

IonQ, Inc . [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance .

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

• Location: This role is based at our Bothell, WA office.
• Travel: 10% domestic or international
• Job ID: 1717

The Role:

We are seeking a detail-oriented, organized, and proactive Asset Lifecycle Coordinator to manage the physical and logical lifecycle of our corporate IT assets. In this role, you will be the custodian of our hardware inventory—overseeing everything from initial receiving and staging to deployment, tracking, and final, secure disposal.

Beyond core logistical duties, you will serve as a vital extension of our IT support team, utilizing your foundational technical skills to handle basic helpdesk requests, provision devices, and assist local users. This dual-impact role ensures our technology assets are tracked flawlessly while maintaining an excellent support experience for our team.

Responsibilities :

Asset Lifecycle & Logistics Management

Receiving & Intake: Securely receive, unbox, inspect, and tag all incoming IT hardware (laptops, monitors, peripherals, and network gear).

Inventory Tracking: Maintain 100% accuracy in our Asset Management system. Record serial numbers, user assignments, warranty statuses, and physical locations.

Deployment & Provisioning: Coordinate the logistics of shipping hardware to remote employees or setting up workspaces for local staff, ensuring all accessories and standard peripherals are included.

Harvesting & Offboarding: Manage the secure return of IT equipment from departing employees. Clean, inspect, test, and assess returned hardware for redeployment or retirement.

E-Waste & Secure Disposal: Coordinate the safe and compliant disposal or recycling of legacy hardware. Ensure data sanitization certificates are obtained and filed in compliance with corporate security policies.

Legal Holds & Security Compliance

Legal Hold Management: Securely isolate, track, and log all hardware placed on active legal holds. Ensure these assets are strictly preserved and exempted from standard data wiping, refurbishment, or disposal cycles.

Chain of Custody: Maintain an airtight, documented chain of custody for all sensitive or legally restricted hardware in strict accordance with instructions from the Legal and Security teams.

Policy Enforcement: Strictly adhere to corporate security protocols and legal procedures regarding device handling, data privacy, and evidence preservation.

Basic IT Helpdesk Support

First-Line Triage: Monitor incoming helpdesk tickets, Slack channels, or walk-up requests, providing basic technical assistance or routing complex issues to tier-2 engineers.

Hardware Preparation: Perform basic provisioning tasks (e.g., enrolling devices via MDM, imaging laptops, running OS updates, and conducting initial hardware functionality checks).

Peripherals & Conference Rooms: Troubleshoot basic workplace tech issues, including monitors, docking stations, keyboards, printers, and meeting room AV setups.

Requirements:

Experience: 1–3 years of experience in IT asset management, warehouse inventory tracking, logistics, or an IT desktop support role.

Detail-Oriented Mindset: Extreme accuracy in data entry and a passion for keeping spreadsheets, asset databases, and physical storage spaces immaculate.

Technical Foundations: Basic familiarity with Mac and Windows operating systems, modern hardware components, and standard computer peripherals.

Customer Service Skills: Excellent interpersonal skills with a helpful, friendly attitude when interacting with employees during hardware handoffs and troubleshooting.

Physical Stamina: Ability to physically move, organize, and lift boxes of computer equipment (up to 40 lbs) safely and regularly.

Preferred Qualifications:

Experience using IT Asset Management (ITAM) or ITSM software (e.g., Snipe-IT, Jira Service Desk, ServiceNow, Freshservice).

Basic understanding of Mobile Device Management (MDM) concepts (e.g., Jamf, Kandji, Intune) or Cloud Directories.

Prior experience handling sensitive data destruction protocols or e-waste logistics.

The approximate base salary range for this position is $86,767 - $113,601 . The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answ