Assistant General Manager, Hope Lodge

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.

The anticipated schedule for this position is Monday–Friday, approximately 10:00 AM–6:30 PM. This role also participates in rotating weekend on-call coverage for staffing call-outs and other operational needs.

ESSENTIAL FUNCTIONS:

Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)

Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)

Ensure compliance with ACS policies, training programs, and safety procedures (15%)

Coordinate payroll, accounts payable, and office supply management (10%)

Identify and implement operational process improvements to enhance efficiency (10%)

Assist in occupancy management and guest satisfaction initiatives (10%)

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: Coursework or certification in hospitality management or office administration

1-2 years of experience in nonprofit management, hospitality, or healthcare administration

KNOWLEDGE, SKILLS, AND ABILITY:

Strong communication and interpersonal skills

Experience with office administration and payroll processes

Ability to supervise, coach, and evaluate staff performance

Proficiency in Microsoft Office Suite and reservation systems

Strong organizational and problem-solving skills

TRAVEL REQUIREMENTS:

Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems.

PHYSICAL REQUIREMENTS:

Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff.

Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities.

The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs.

Extended periods of computer work may be required for tasks such as data entry, email communication, financial management , and report generation.

Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.