Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.

Job Description*

Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters.

Responsibilities*

Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements

Respond to Escalation emails from internal partners & business contacts

Partner with the teams and facilitate prioritization of work as per business need

Ensure and drive strong process controls and governance around SLA and metric management

Interact and build rapport with Business Partners & stakeholders

Engage key stakeholders across levels and work through building agreement across solutions

Approve high value transactions as per agreed 'Delegation of authority'

Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.

Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities

Ability to analyze data and come up with strategies of effective capacity utilizations

Understand and review global regulatory/compliance policies and identify controls

Provide Subject Matter Expertise and Guidance to the team

Coach and train seasoned SMEs to create adequate backups.

Requirements*

Education*

B Com, M Com, MBA (graduation in finance stream)

Experience Range*

5-10 Years of relevant experience

Foundational Skills*

Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Expert

Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Advanced

Reconciliation - Understanding on GLs, Past dues etc. │ Advanced

Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Advanced

Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Advanced

Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls │ Advanced

Flexible and Open-Minded │ Expert

Positive Impact and Influence │ Expert

Developing Others │ Expert

Active Listening │ Expert

Attention to Detail │ Expert

Analytical Thinking │ Expert

Critical Thinking │ Expert

Communication Skill - Verbal/Written │ Expert

Design Thinking │ Expert

Process re-engineering skills │ Expert

Customer Focus │ Advanced

Stakeholder Management & Network/Relationship Building │ Advanced

Strive for Excellence/Change Management │ Advanced

Empathy/Managing Emotions - Emotional Intelligence │ Advanced

Inclusive Leadership/Manager and Leadership Effectiveness │ Advanced

Team Building │ Advanced

Entrepreneurial Initiative │ Advanced

Conflict Management │ Advanced

Interviewing Skills │ Advanced

Negotiation Skills │ Advanced

MS Office (Excel, Word, PowerPoint) │ Advanced

Business Analysis (Translating business requirements into technical specs) │ Advanced

Process Mapping Tools - MS Visio, Aris etc. │ Proficient

Desired Skills*

Overview & Navigation of Loan IQ │ Expert

Overview & Navigation of Clearpar │ Expert

Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Advanced

Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. │ Advanced

Robotics - Reporting, Monitoring and Governance │ Proficient

Functional knowledge of AI/ML tools │ Proficient

Multi-Tasking │ Advanced

Building Your Personal Brand │ Advanced

Abstract Reasoning/Thinking │ Advanced

Project Management - Agile, DMAIC, DFSS etc. │ Advanced

Numerical Ability │ Proficient

Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. │ Advanced

Overview & Navigation of WorkFusion │ Proficient

Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient

Project Management Tools - Jira, Confluence, JMP, Minitab etc. │ Proficient

Work Timings*

06.30 PM - 03.30 AM (US Region)

07.30 PM- 04.30 PM (US Region)

Job Location*

Hyderabad