Assistant Manager - Facilities

Job Title

Assistant Manager - Facilities Job Description Summary

Job Description

Key Responsibilities

• •A. Operations & Maintenance
• •Oversee daily operations of all technical systems: HVAC, Electrical, Fire Safety Systems, BMS.
• •Execute Preventive, Predictive, and Corrective maintenance programs in line with OEM and statutory guidelines.
• •Ensure minimal equipment downtime and maximum system uptime.
• •Conduct routine inspections to identify and resolve facility-related issues proactively.
• •B. Compliance & Safety

• •Ensure full compliance with statutory, regulatory, and safety norms (Fire NOC, PCB, Electrical Safety, etc.).
• •Implement and monitor PTW (Permit to Work), LOTO (Lockout/Tagout), and other safety protocols.
• •Prepare and support internal/external audits: ISO, Energy Audit, Fire Safety Audit, Environmental Audit.
• •Conduct regular safety drills, risk assessments, and EHS awareness programs.

C. Vendor & Team Management

• •Supervise in-house technicians and third-party manpower for facility operations.
• •Manage AMC vendors and service providers: onboarding, performance monitoring, and SLA tracking.
• •Verify and approve vendor service reports, checklists, and invoices.
• •Conduct regular training, task allocation, and performance evaluation of the technical team.

D. Energy & Cost Management

• •Monitor and analyze energy and utility consumption.
• •Recommend and implement energy-saving and cost-optimization initiatives.
• •Prepare and manage annual facility budgets (OPEX/CAPEX) and control operating costs.

E. Facility Services & Infrastructure Management

• •Coordinate and supervise soft services: housekeeping, pest control, landscaping, sanitation, and waste management.
• •Ensure seamless functioning of utilities: water supply, elevators, lighting, HVAC comfort levels, etc.
• •Support ergonomic planning, workspace utilization, and asset tracking.

F. Technical Documentation & Reporting

• •Maintain updated documentation: equipment history, daily checklists, logbooks, maintenance records, and AMC files.
• •Generate and submit daily/weekly/monthly MIS reports and dashboards.
• •Prepare incident reports, conduct root cause analysis, and define corrective/preventive actions.

G. Client & Stakeholder Communication

• •Act as a single point of contact (SPOC) for all technical issues and escalations.
• •Coordinate with internal teams, client representatives, and auditors to resolve concerns.
• •Provide regular updates to site leadership and participate in client review meetings.

H. Project & Space Management

• •Lead or support infrastructure and interior projects (renovations, fit-outs, expansions).
• •Work with architects, consultants, and contractors to deliver quality outcomes within timelines.
• •Maintain updated floor layouts, as-built drawings, and asset registers.

3. Qualifications

Education

• •Diploma or Degree in Mechanical, Electrical, or Civil Engineering (mandatory).
• •Additional certifications (BMS, Fire & Safety, Energy Management, ISO/EHS) are desirable.

Experience

• •3 to 7 years of relevant experience in Facilities Management, Building Operations, or Engineering Services.
• •Exposure to managing MEP systems, critical utilities, and vendor relationships in corporate, IT/ITES, industrial, or commercial settings.

4. Technical Skills

• •Hands-on knowledge of:
• •MEP Systems (Mechanical, Electrical, Plumbing)
• •HVAC, UPS, Fire Alarm Systems
• •BMS and building automation platforms
• •CMMS / CAFM tools for maintenance scheduling

• •Understanding of:
• •Statutory compliance and licensing norms
• •Energy management techniques and sustainability practices
• •ISO 9001, ISO 14001, ISO 45001 standards

5. Behavioral Competencies

Competency

Description

Communication

Clear verbal and written communication with technical and non-technical stakeholders

Team Leadership

Ability to guide, motivate, and evaluate technical staff

Problem Solving

Quick and analytical thinking to resolve operational issues

Customer Focus

Client-first approach with focus on service excellence

Adaptability

Flexibility to manage dynamic requirements and emergency call-outs

Decision-Making

Timely and effective decisions in high-pressure situations

6. Organizational Core Values

Driven

• •Sets and achieves high standards.
• •Takes initiative to resolve challenges and exceed client expectations.

Resilient

• •Adapts quickly to changing circumstances.
• •Maintains performance during emergencies or high-stress scenarios.

Inclusive

• •Promotes collaboration and teamwork.
• •Values diverse perspectives and constructive feedback.

Visionary

• •Thinks ahead and proposes long-term improvements.
• •Embraces innovation and sustainable practices.

Entrepreneurial

• •Takes ownership of tasks and drives continuous improvement.
• •Acts with agility, creativity, and responsibility.

7. Key Interfaces

• •Internal : Operations Team, EHS, HR, Procurement, Projects Team
• •External : Clients, AMC Vendors, Contractors, Statutory Bodies, Utility Providers

8. Performance Indicators (KPIs)

• •Equipment uptime and maintenance compliance
• •Energy and utility cost reduction
• •Audit and statutory compliance scores
• •SLA adherence by vendors
• •Incident response and resolution time
• •Client satisfaction and feedback

INCO: “Cushman & Wakefield”