Assistant Manager Planning & Escalation Group - Shop Operation Section , Shop Operation Department , Area Business Supervisory Department(GSD)

Job Description:

Department Overview

We are responsible for creating customer touchpoints in real-world channels and driving business growth, with Rakuten Mobile shop operations at our core. Our stores serve as more than just places to sign contracts; they act as the "front line of customer engagement," playing a vital role in supporting the brand experience by providing Rakuten Group services across communications, finance, and e-commerce.

The Shop Operation Section serves as the "strategic hub" for store operations, managing everything from the construction of the physical store network and back-end call center functions to the development of systems and devices that streamline in-store operations.

Our Planning & Escalation Group’s mission is to derive the optimal balance of cost and quality regarding store development, such as new store openings and store renovations, thereby supporting swift and accurate decision-making by the management team. Our primary mission goes beyond handling administrative tasks; we manage the profitability of entire projects and build operational frameworks for store development to ensure the most effective outcomes.

Position:

Why We Hire

• With the expansion of the Rakuten Mobile shop business, our group is required to build new operations that are not bound by "past success." To achieve maximum results with a limited number of members, we must strongly drive the sophistication of store opening operations and cost management.
• In this rapidly changing environment, we are looking for someone who will not be passive, but instead possess a strong will to "create the rules ourselves" and lead our group's operations. We welcome individuals who can thrive as a front-runner in improving the quality and efficiency of store development in this responsible position.

Position Details

The main roles and responsibilities in the Planning & Escalation Group are as follows. We are looking for someone to lead these initiatives as a leader or a leader candidate.

Management of the approval process for new store opening projects

Based on business strategy, you will scrutinize properties selected by the negotiation team to maximize their potential.

- Creation of Approval Materials: Drafting materials that articulate the significance and risks of store openings so that management can make swift and accurate decisions.

- Consensus Building: Coordinating with relevant departments to obtain necessary approvals.

Monitoring and Optimization of Store Opening Costs

You will act as a "gatekeeper" to ensure projects are completed within the approved budget.

- Budget Management: Monitoring the progress of initial costs and renovation expenses related to store openings.

- Cost Control: Monitoring to prevent unplanned cost increases and proposing corrective measures or alternatives when issues arise.

Standardization of Store Development Processes and Cross-functional Support

You will promote "system building" to increase the productivity of the entire Store Operations Division.

- Development of Business Processes: Visualizing and standardizing store development and renovation processes that have become overly dependent on specific individuals, and building efficient workflows.

- Cross-functional Support: Acting as a coordinator between departments to resolve bottlenecks and provide horizontal support to ensure projects proceed smoothly.

- Knowledge Accumulation: Analyzing past data on store openings and renovations to create rules that will be applied to future projects.

Work Environment

• Planning & Escalation Group: 9 members
• 1 Manager, 8 members

Mandatory Qualifications:

- Documentation Skills

Ability to logically organize complex information and create persuasive approval materials to facilitate management decision-making in the shortest possible time.

- Data Analysis Skills

Ability to extract cost and revenue trends from vast amounts of store data and personally build management tools and summary tables.

- Multifaceted Communication Skills

Ability to collaborate smoothly with people in different positions—including on-site store development staff (Sales), related internal departments, and the management team—and lead consensus-building for projects.

- Team Management Experience:

• Experience managing a small team.
• *Industry background is not required

- TOEIC score of 600 or higher

Desired Qualifications:

- Knowledge of kintone operation and utilization

Ability to proficiently use "kintone," where our store development data is aggregated, to smoothly extract, process, and organize data. (*Experience in creating or operating kintone apps is a plus.)

Other Information:

Additional information on Transfer

Possibility of domestic and international business trips and transfers.

#business

#strategyplanning

#groupsalesdiv

#RakutenMobile

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)