Assistant Property Manager - Part Time

Description

Job Title: Assistant Property Manager (Part-Time)

Work Location: Field

Reports to: Area Manager or District Manager

Part-time, Hourly, Non-Exempt

Role Summary

The Assistant Property Manager supports the day-to-day operations of the storage facility by assisting the Property Manager and acting as a resource for customers. This part-time, hourly position (8-10 hours/week) plays a key role in delivering exceptional customer service, supporting sales efforts, completing administrative tasks, and maintaining facility cleanliness and security. The ideal candidate is detail-oriented, proactive, and capable of stepping in during the Property Manager’s absence when scheduled.

Key Responsibilities

Customer Service & Sales Support

• •Provide outstanding service by greeting customers, answering questions, handling inquiries, and resolving concerns in a timely, professional manner.
• •Support sales efforts by responding to leads, assisting with unit rentals, and promoting products and services.
• •Help ensure store appearance, signage, and customer areas are clean and welcoming.

Administrative and Financial Management

• •Process customer payments, update records, and support daily office tasks such as invoicing, deposits, and filing.
• •Assist in monitoring facility performance, including occupancy, revenue, and customer retention metrics.
• •Support follow-up on delinquent accounts and lien processes in accordance with company policy and legal standards.
• •Help prepare reports and communicate updates to leadership.

Facility Maintenance & Security

• •Conduct regular property inspections to ensure the grounds, restrooms, office, and units are clean, safe, and in good repair.
• •Assist with minor maintenance tasks such as changing light bulbs, cleaning units, removing locks, and general upkeep.
• •Monitor inventory of office and cleaning supplies and assist with ordering when needed.
• •Respond promptly to safety or security issues and escalate as needed.

Team & Leadership Support

• •Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement.
• •Adhere to company policies, procedures, and The Highline Way while maintaining a high level of professionalism.
• •Perform other duties assigned by the supervisor to support overall facility operations.
• •Act as a resource to peers and floating managers, contributing to a collaborative and productive environment.
• •Support the Property Manager in training new team members and leading by example in customer service and professionalism.
• •Step in to cover the Property Manager’s responsibilities during scheduled absences or high-volume periods, under the direction of the Area or District Manager.

Requirements

Skills Required

• •Customer-first mindset with strong communication and interpersonal skills.
• •Basic sales, administrative, and computer skills (Microsoft Word, Excel, Outlook).
• •Ability to multi-task and maintain attention to detail in a fast-paced setting.
• •Professional demeanor and strong organizational habits.
• •Comfortable working independently and taking initiative.
• •Prior experience in customer service, retail, or facility operations preferred.

Education and Experience Requirements

• •High-school diploma or GED required; college coursework or degree preferred.
• •Previous experience in sales, retail, or a customer-facing environment preferred.
• •Must pass a pre-employment background check and drug screening.

Physical Requirements

• •Ability to lift and carry up to 50 lbs.
• •Must be able to stand for extended periods, up to 8 hours at a time.
• •Must maintain a professional appearance and project an outgoing, friendly demeanor.
• •Ability to safely and successfully perform essential job functions while meeting productivity standards.
• •Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Schedule Requirements

• •This position is part-time at 8-10 hours per week, with Saturday availability required.
• •Must be flexible to adjust hours within their schedule based on business needs, seasonal volume, or staffing coverage.
• •Occasional additional hours may be offered but are not required unless mutually agreed upon.