Assistant Store Manager

Key Responsibilities :

Sales & Customer Experience

● Drive walk-in conversions and exceed monthly sales targets

● Educate customers about Furlenco’s products: Buy New, Buy Refurb, and Rental

options

● Conduct product demos highlighting quality, comfort, and design features

● Resolve customer queries and complaints with professionalism and empathy

● Maintain high standards of in-store experience and customer satisfaction

● Execute local promotional activities to increase footfalls (BTL, apartment reach-outs,

etc.)

Team Management

● Lead and manage the in-store sales team

● Assign daily tasks and sales goals to team members

● Train and mentor new executives on products and selling techniques

● Track individual and team performance and drive productivity

Store Operations

● Ensure in-store product availability, stock accuracy, and visual merchandising

● Manage store hygiene, opening/closing activities, and order processes

● Coordinate with backend teams for logistics, installations, and customer deliveries

Reporting & Coordination

● Maintain daily, weekly, and monthly sales and performance reports

● Share business insights

● Collaborate cross-functionally to resolve store-level issues quickly

Requirements

● 2–5 years of retail or store management experience (furniture/apparels preferred)

● Strong communication skills in English and regional language

● High ownership, self-motivated, and target-driven attitude

● Proficient in using CRM and basic reporting tools

● Willingness to work on weekends and peak days