Assistant Supervisor, Park Quality

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As an Assistant Supervisor for Park Quality, you’ll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

Interact with others in a positive, professional manner

Perform job duties of the positions you’re supervising

Supervise, train, and counsel Ambassadors

Tracks labor to include daily scheduling and break management

Ensure completion of opening and closing procedures

Control guest flow in attraction waiting areas

Maintain area cleanliness

Provide morning park prep

Communicate professionally and effectively with Ambassadors, Vendors and our Guests

Perform other duties as assigned

What it takes to succeed:

A passion for customer service

Excellent multi-tasking and time management skills

Outstanding communication and problem-solving abilities

Active listener with the ability to anticipate guests’ needs

Flexibility to perform varied duties

What else is important:

At least 16 years of age

At least three (3) months of Ambassador experience or equivalent external experience

Must be able to act responsibly with a high attention to safety

Must be able to lift, push, pull and/or carry up to 50 lbs

Position engages in extensive walking and standing throughout entire work shift

Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)

Perform cleaning duties; including use of cleaning chemicals

Must be willing to comply with all SEA grooming guidelines and employment standards

Must be able to work indoors and outdoors, in varying weather, to include extreme heat

Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• •FREE park admission
• •Discounts on park admission tickets and passes for family and friends
• •Park discounts on food, merchandise, etc.
• •Scholarship opportunities
• •Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.