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Infosys

Associate Business Analyst

Bangalore, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Monitor enterprise infrastructure, applications, and network services through command center tools.

Identify, triage, and escalate critical incidents as per defined procedures.

Coordinate bridge calls during major incidents and outages.

Track incidents through resolution and ensure adherence to SLAs.

Analyze alerts and events to minimize service disruptions.

Provide real-time status updates to stakeholders and management teams.

Maintain incident logs, reports, and operational dashboards.

Work closely with infrastructure, network, application, and support teams for issue resolution.

Support problem management activities by identifying recurring issues and trends.

Ensure compliance with ITIL processes for Incident, Event, and Change Management.

Technical requirements

Technology->Mana->Command Center

Education

MCA,MTech,Bachelor of Engineering,BTech

Original posting on Infosys's site ↗

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