Associate Director, Technology Risks - Divisional Controls (T&EO COO)

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The Associate Director, Divisional Controls is a common point of expertise and provides first line controls, compliance and risk assurance support to management of their aligned business. This role is critical in driving risk and controls awareness, understanding, and change to create a centre of excellence for controls including the uplift of NAB’s controls infrastructure.

The role is responsible along with the Technology Risk Management team for identifying, assessing, and managing technology risks across infrastructure, applications, cloud, data, cybersecurity, third‑party services, and emerging technologies.

The role assists management to develop adequate systems and controls to identify, assess, quantify and manage the risks in the relevant business. ​

This role will be specifically aligned to the Technology & Enterprise Operations (T&EO) Chief Operating Office (COO) and Enterprise Technology teams.

MAIN RESPONSIBILITIES

This role is responsible for working proactively in a team supporting a business area in its execution of risk management accountabilities. ​

The tasks or activities for which this role is responsible each day are set out in the Enterprise Controls service catalogue and revolve around operational and compliance event management, change risk management, remediation and response and risk/obligation profiling ​

Operational risk and impact assessment and change within the Division. ​

Compliance obligation monitoring and obligation assessment completion support ​

Advising business leaders on the application of the operational risk and compliance management framework to evaluate risks in order to achieve business outcomes. ​

Engaging and managing senior stakeholders to implement and improve business systems and processes through the use/integration of the risk and compliance framework. ​

Working with the business to implement systems and controls to manage the requirements of operational risk and compliance policies which apply to the business. ​

Risk profiling: assisting to identify key risks and design of indicators to monitor, input into Divisional Risk Setting Statements as relevant. ​

Designing controls: assisting to identify the right key controls to mitigate key risks and obligations applicable to the business in partnership with the specialist controls. ​

Providing guidance on risk and control items including Subject Matter Expertise for the following: Risks, Obligations Events, Change, and related Policies; Remediation action plans to address any control design or operating effectiveness gaps; Requisitions on Management attestations, ensuring evidence is consolidated at a Sub-Divisional level; Relevant Risk Management Forums and/or other risk related committees as required. ​

Developing and maintaining compliance plans which are ultimately owned by the EGM in consultation with risk and compliance partners. ​

Completing compliance obligations assessment. ​

Engaging the relevant Enterprise Controls communities for expert assistance as appropriate. ​

Providing business specific input and context to: Risk deep dive reviews; Internal Audit reviews; Assurance reports; Action plans for ineffective operational controls. ​

Uplifting risk management maturity, culture and practices. ​

Assisting in regulatory responses and regulatory engagement matters. ​

Providing strategic guidance to the team on scope and approach for testing of controls ​

Assisting in regulatory responses and regulatory engagement matters.

Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

Essential capabilities ​

Excellent time management and ability to multi-task and adapt to changing priorities. ​

Proven ability to perform and coach within in a high performing team. ​

Practical approach to solving issues with strong commercial acumen. ​

Exposure to the operations and/ or technology teams and the challenges that they face. ​

Strong written and verbal communication skills. ​

Ability to influence colleagues to take action to strengthen outcomes for colleague and customers. ​

Senior stakeholder engagement ​

Curiosity and an interest in problems

YOUR SKILLS AND EXPERIENCE ​

7+ years’ experience in technology risk management. ​

Relevant risk and control/compliance certification. ​

Experience in first line supporting a line of business for Technology and Operations functions. ​

Comprehensive knowledge of risk management and compliance disciplines. ​

Knowledge of relevant industry standards desirable. ​

Proven ability to perform in a high performing team

Broad understanding across key across multiple technology areas such as:

IT Infrastructure & Platforms

Network & Connectivity

Cloud Technologies (IaaS / PaaS / SaaS)

Identity & Access Management (IAM)

Applications & Software Systems

Software Development & DevOps

Databases & Data Platforms

Data Management & Privacy

Cybersecurity Operations

Endpoint & Workplace Technology

Third‑Party & Vendor Technology Risk

Enterprise Systems (ERP / Core Platforms)

IT Operations & Change Management

Business Continuity & Disaster Recovery

Emerging Technologies (AI, RPA, IoT)

IT Governance & Compliance

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globa