客服经理

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

一、人员素质要求

1.大专以上学历；

2. 3年以上相关客服管理岗位经验；

3.熟练操作office软件，擅长数据分析，了解行政工作的要求及工作职能，具有丰富的统筹业务经验；

4.性格开朗，具备较好的主动意识、沟通能力、理解能力、执行力和服务意识；

5.具备前瞻性和判断力，善于决策；

6.能在高强度工作环境下工作，具备较好的心理承受能力及抗压力；

7.对IFM行政服务观念有一定认知。

二、岗位职责

1.负责客户服务、泛行政的事务管理工作；

2.制定客服各端口岗位的工作目标和计划；

3.制定月度、季度、年度培训计划，不断提升员工服务意识，提高服务水平；

4.对所负责收发室、热线前台、高管区等进行巡查、汇总、总结提出整改方案；

5.负责组织实施物业管理各项制度、流程、标准；

6. 负责客户关系的建设和维护，处理重大客户投诉；

7. 负责组织客户满意度调查工作，提升客户满意度；

8. 定期组织品质自查自纠及现场整改工作，强化对服务供应商的督导与合作；

9.搭建完整的客户服务培训体系，持续提升团队业务技能和服务水平；

10. 识别、控制物业管理潜在风险，协助项目负责人处理紧急突发事件；

11.向上级汇报相关工作同时安排及落实上级安排的其他任务。

Location:

On-site –Shenzhen, GD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.