Automation Engineer (Customer Service)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automation Engineer (Customer Service) based in Spain.

• This is an engineering role focused on transforming repetitive Customer Service operations into scalable, reliable automation.
• You will design and build automated workflows, AI-powered agents, self-service experiences, and integrations with internal systems.
• Your work will directly reduce manual effort while helping support teams handle growing customer volumes more efficiently.
• You will work hands-on with ticketing data, APIs, LLMs, workflow automation tools, and cloud infrastructure.
• The role combines backend engineering with applied AI, giving you the opportunity to solve practical operational challenges at scale.
• You will also contribute to automation for billing, quota management, customer notifications, and planned infrastructure operations.
• The environment is fast-moving and international, with substantial ownership and opportunities to work on impactful AI infrastructure projects.