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Jobgether

Automation Engineer (Customer Service)

Germany

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hirly's read of this role

Seniority
Mid level
Country
DE
Work mode
Remote-friendly
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automation Engineer (Customer Service) based in Germany.

  • This is an engineering role focused on transforming repetitive Customer Service operations into scalable, reliable automation.
  • You will design and build automated workflows, AI-powered agents, self-service experiences, and integrations with internal systems.
  • Your work will directly reduce manual effort while helping support teams handle growing customer volumes more efficiently.
  • You will work hands-on with ticketing data, APIs, LLMs, workflow automation tools, and cloud infrastructure.
  • The role combines backend engineering with applied AI, giving you the opportunity to solve practical operational challenges at scale.
  • You will also contribute to automation for billing, quota management, customer notifications, and planned infrastructure operations.
  • The environment is fast-moving and international, with substantial ownership and opportunities to work on impactful AI infrastructure projects.
Original posting on Jobgether's site ↗

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