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Jobgether

AUTOMATION ENGINEER (TIER 0 SELF-SERVICE AND RPA)

US

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
Remote-friendly
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AUTOMATION ENGINEER (TIER 0 SELF-SERVICE AND RPA) based in United States.

This role focuses on designing and delivering intelligent automation that transforms high-volume IT customer support into a more efficient, low-effort experience. You will build automation across Tier 0 self-service, ITSM workflows, predictive analytics, robotic process automation, and repetitive technician activities. The position combines software engineering, AI-enabled service management, scripting, and systems integration to reduce manual effort and improve customer outcomes. You will work from a government-prioritized backlog and customer experience roadmap, delivering secure, measurable solutions across a complex federal environment. Success will be measured through improvements in ticket deflection, First Contact Resolution, cycle time, and Customer Effort Score. This is a fully remote role with limited travel and significant autonomy in technical decision-making.

Original posting on Jobgether's site ↗

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