Behavioral Health Office Manager

Pay Range:$33.41 - $46.88

The Behavioral Health Manager oversees the day-to-day operations of the assigned Behavioral Health Clinic or program; this includes behavioral health clinicians, case managers, intensive outpatient SUD staff, psychiatric providers and nurses, and administrative staff. This position supports staff development and engagement in alignment with SEARHC’s Mission, Vision, and Values. The Behavioral Health Manager collaborates with other SEARHC Behavioral Health Division leaders and other SEARHC departments to accomplish organizational and division strategic goals, ensure access to patient care, and efficient patient centered scheduling. The position provides and/or oversees data collection and reporting for various Behavioral Health programs. Collaborate with the Regional Director to develop and manage local budgets, division goals, and compliance with various accrediting and regulating bodies.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

M-F 8-5

Key Essential Functions and Accountabilities of the Job

Direct staff in the planning, development, and implementation of day-to-day clinic operations

Implement administrative policies and procedures

Make certain that staff are consistently scheduled to effectively perform duties and tasks

Ensure scheduling staff actively fill appointments to improve access to care

Be available to staff to answer questions and facilitate solutions

Support local staff to reduce/remove barriers that negatively impact work functions

When necessary, provide back-up support for registration and scheduling

Identify areas of staff development and facilitate training in coordination with regional director

Address patient and other customer concerns and incorporate feedback into the development of protocols and procedures

Inform staff of SEARHC strategic plans and champion efforts and objectives to achieve plans

Engage staff by consistently sharing department, division, and organizational updates.

Encourage staff to share ideas and participate in solutions to develop team cohesion, responsibility, and connection with SEARHC’s Mission, Vision, and Values.

Utilize continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards.

Optimize personnel and financial resources, and efficient delivery of health care services within allotted budget

Maintain fundamental knowledge of clinic electronic health record and practice management systems.

Participate in accreditation surveys and maintain fundamental knowledge of elements of performance and requirements

Actively participate and/or lead department meetings

Collaborate with other SEARHC departments to ensure effective clinic operations, patient flow and regulatory compliance

Maintain positive working relationships with community partners and stakeholders

Travel less than 10%

Other duties as assigned to support the success of the Behavioral Health Division

Supervisory Responsibilities

Supervisory responsibilities are included with this position.

Additional Details:

Education, Certifications, and Licenses Required

High school diploma or GED equivalent.

Associate’s degree in health-related or business field.

Relevant work experience of 2 years in a health field may be substituted for degree.

At least 2 years of customer service experience.

Bachelor’s degree preferred.

Healthcare leadership training/certification preferred.

Experience Required

Minimum of 3 years’ healthcare related experience with progressive supervisory and management development.

Knowledge of

Exceptional customer service skills

Basic knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow

Knowledge of revenue cycle, facilities management, and other infrastructure areas impacting the clinic

Basic understanding of CARF, CMS, HIPAA, and/or other accrediting body regulation

Knowledge of liability and risk management principles

Skills in

Administrative, supervisory, and organizational skills

Oral and written communication skills

Strong interpersonal skills

Cultural awareness and sensitivity

Ability to

Simultaneously manage multiple tasks simultaneously

Mediate and resolve conflict

Provide leadership and foster collaboration

Recruit and retain qualified staff

Use computer applications, such as word processing, spreadsheet, and data management

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!