Bellman

REQ12496 Bellman (Open)

POSITION SUMMARY:

The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.

PRIMARY RESPONSIBILITIES:

• •Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
• •Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
• •Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
• •Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
• •Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
• •Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
• •Tags, assists loading / unloading of luggage into vehicle at porte-cochere
• •Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
• •Records all transactions in log books including guest name, room number, time received, and time completed
• •Conducts room drops and room moves as required
• •Ensures master keys are handled with the utmost care to ensure the safety of our guests.
• •Ensures all bell carts and hand trolleys are cleaned after every shift
• •Attends to daily briefings and departmental meetings
• •Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
• •Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
• •Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
• •Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

• •Excellent knowledge of all products and services offered by City of Dreams Mediterranean
• •Continuous progress of Technical Skills
• •Positive Customer Feedback

QUALIFICATIONS:

Experience

1 year of previous experience in a similar role will be considered an advantage

Education

High school diploma or equivalent professional training

Skills

• •Excellent interpersonal and customer service skills
• •Professional written communication skills
• •Excellent command of Greek and English

PERSONAL COMPETENCIES:

Achieves agreed objectives and accepts accountability for results

• •Displays a high commitment to delivering results
• •Leads others to achieve business objectives
• •Communicates effectively
• •Displays the highest level of integrity
• •Ability to maintain discretion
• •Self-motivated
• •Approachable