Bilingual Customer Care Representative

Southeast Toyota Finance , a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.

Key Responsibilities:

Handle inbound customer calls using a dialer system to address account questions and service needs

Clearly and accurately explain auto finance information to customers in a professional manner

Research, resolve, and document customer inquiries and issues using internal systems

Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes

Prepare and send professional written correspondence when required

Navigate multiple systems and screens simultaneously to support efficient call handling

Meet established quality, productivity, and compliance standards

Demonstrate sound judgment, empathy, and professionalism in all customer interactions

Qualifications:

Clear, confident, and professional verbal and written communication skills

Proficiency with PC applications, including data entry and navigating multiple systems and dual screens

Ability to work effectively in a high-volume, metrics-driven customer service environment

Strong attention to detail and accuracy, particularly when handling financial information

Ability to multitask, manage time effectively, and work independently

Prior customer service experience preferred

Knowledge of retail or lease auto finance is a plus

Bilingual proficiency in Spanish and English REQUIRED

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.