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TransPerfect

Bilingual Customer Service Representative (In-Center)

DO-Santo Domingo

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hirly's read of this role

Seniority
Mid level
Country
DO
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • TransPerfect Is More Than Just a Job…
  • Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
  • TransPerfect Is More Than Just a Job…
  • Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.

Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects

Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed

Documents all calls appropriately, and follows all procedures as dictated by policy and procedures

Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor

Attends all scheduled training as required

Accomplishes other general tasks as required or necessary

Qualifications:

High School Diploma or GED.

Must be 18 years or older.

Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.

Professional Proficiency (speaking, listening, and reading) in English and Spanish.

Ability to deal with customers from diverse backgrounds.

Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy.

Quality Customer Service Skills.

Ability to handle escalated calls, with empathy and professionalism.

Decision making and problem-solving skills.

Excellent time management skills.

Site Address: Av. San Martín 122, Santo Domingo 10413

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Original posting on TransPerfect's site ↗

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