Bilingual Customer Service Representative - (Spanish and English speaking)

Description

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.

• •Answer and direct large volume of incoming calls
• •Manage detailed communications with customers, while maintaining a high level of service
• •Focus on adherence to schedule while executing quality calls
• •Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
• •Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
• •Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
• •All other duties assigned by Management

Requirements

• •HS Diploma or equivalent required
• •Good computer skills including a working knowledge of Microsoft Word and Excel
• •Ability to communicate clearly and professionally via phone and e-mail
• •Strong customer service skills and active listening
• •Positive attitude toward customers and other incoming call personnel
• •Ability to assess and adapt to various situations with customer calls
• •Ability to stay calm and help put at ease upset customers when needed
• •History of good attendance
• •Can-do attitude and a willingness to work
• •Bilingual in Spanish and English, with the ability to communicate effectively in both, through written, verbal, and digital channels.