Branch Manager

Description

Job Title: Branch Manager

Location: Panama City, FL

Reports to: General Manager - CraneWorks

FLSA Status: Full-time, Exempt

Schedule: 7:00am-5:00pm

About the Company

CraneWorks/RentalWorks is a leading provider of crane, lifting, and specialized equipment solutions serving the construction, industrial, infrastructure, energy, and commercial markets. Through a commitment to safety, reliability, and exceptional customer service, we offer comprehensive crane rental, equipment rental, transportation, maintenance, and project support services across the Southeast and beyond.

Our team is built on a foundation of integrity, operational excellence, and continuous improvement. We take pride in developing talented employees, investing in modern equipment, and delivering solutions that help our customers complete projects safely, efficiently, and on schedule. At CraneWorks and RentalWorks, employees have the opportunity to contribute to a growing organization where teamwork, innovation, and professional development are valued every day.

Position Summary

The Branch Manager – CraneWorks & RentalWorks is the senior local leader responsible for building and leading a newly established branch in the are. This role combines commercial leadership, operational execution, team development, customer service, safety, asset utilization, and branch profitability across both CraneWorks and RentalWorks.

The successful candidate may come from a sales, operations, branch management, equipment rental, crane, construction services, transportation, industrial services, or related field-service background. The company is seeking a practical, hands-on leader who can grow the market, develop customer relationships, lead people, manage branch performance, and ensure the branch operates safely, efficiently, and profitably.

The Branch Manager will work closely with General Managers, Sales, Service, Dispatch, Safety, Human Resources, Finance, and other departments to establish branch operating rhythms, support revenue growth, improve customer satisfaction, and drive accountability across the team. The role requires discretion and independent judgment in evaluating branch performance, prioritizing resources, solving problems, and implementing strategies that improve safety, service, efficiency, and profitability.

As part of the company’s continued growth, this position will help launch and scale the branch by building a local customer base, establishing disciplined operating processes, recruiting and developing the initial team, coordinating CraneWorks and RentalWorks resources, and creating a strong branch culture centered on Safety, Service, and Excellence . The ideal candidate will have an entrepreneurial mindset, strong business judgment, and the ability to lead through influence as well as direct management.

Candidate Profile

This role is designed for a well-rounded branch leader and may be a strong fit for either a commercially oriented candidate who has led sales growth and customer development or an operations-oriented candidate who has managed people, equipment, workflow, service, dispatch, and branch execution. The strongest candidates will be able to connect both sides of the business: growing revenue and customer relationships while ensuring safe, reliable, and disciplined operational performance.

Key Responsibilities

Branch Leadership & Market Development:

· Provide overall leadership for CraneWorks and RentalWorks branch operations, sales execution, customer service, team development, and market growth.

· Build the branch’s local market presence by developing customer relationships, identifying target accounts, supporting outside sales activity, and representing the company in the market.

· Partner with sales, operations, service, and dispatch teams to convert customer opportunities into well-executed jobs, rentals, and long-term account relationships.

· Assign primary duties and daily responsibilities to branch personnel and actively manage work progress, productivity, and staffing.

· Schedule employees according to business demands, workload, and economic conditions.

· Establish guidelines, performance expectations, and measurable goals for branch employees.

· Conduct daily branch huddles with dispatch and equipment rental coordinators to ensure daily activities are completed and plans are established for the following business day.

· Conduct regular branch meetings to address operational issues, identify areas for improvement, and communicate company initiatives.

· Foster teamwork and communication between CraneWorks and RentalWorks to maximize branch resources and customer opportunities.

· Perform regular office, yard, and equipment inspections to ensure the branch is clean, organized, safe, and operating efficiently.

· Organize and oversee weekly yard and equipment inspections and ensure identified deficiencies are addressed promptly.

· Evaluate branch workflow, processes, and procedures and recommend improvements to the General Managers.

· Ensure branch operations are conducted in accordance with all applicable company policies, procedures, and safety requirements.

· Maintain current and accurate records and ensure safe and compliant work practices.

· Understand and monitor the branch's Profit & Loss statement, financial performance, and operating expenses.

· Assist with branch administrative functions, including time approvals, contracts, attendance tracking, inventory, and other required documentation.

· Cooperate and work harmoniously with all departments and levels of management.

CraneWorks Operations

· Develop and maintain a practical working knowledge of mobile cranes, crane operations, lift planning, load charts, and related equipment sufficient to lead the branch, support customers, and coordinate internal resources.

· Use or learn applicable crane planning resources, including 3D Lift Plan , to support safe and effective crane operations.

· Use or learn Visual Dispatch and other branch management tools to help coordinate crane operations, monitor activity, and improve service execution.

· Work closely with the Service Manager to troubleshoot service and repair issues, including down equipment and equipment readiness.

· Monitor crane fleet utilization and identify opportunities to improve equipment deployment and profitability.

· Coordinate resources and workflow to support efficient crane operations and customer commitments.

· Ensure crane-related personnel, equipment, and operational resources are properly coordinated to meet customer and project requirements.

RentalWorks Operations

· Develop and maintain a practical understanding of RentalWorks equipment, rental processes, customer needs, and branch operating requirements.

· Use or learn RentalMan , SolarTrak, and other applicable systems to support rental operations, contract accuracy, asset tracking, and customer service.

· Monitor fleet utilization and identify under-utilized equipment and opportunities to improve fleet performance and profitability.

· Oversee the accuracy of rental agreements and ensure deficiencies are identified and corrected.

· Assist with contracts, dispatching, work orders, inventory, SolarTrak administration, and other RentalWorks operational functions as needed.

· Oversee the customer damage process through completion, including coordinating repairs, customer chargebacks, work orders, and timely payment.

· Work closely with the Service Manager regarding down equipment, ready-line equipment, the Green Tag process, and Wash Pad operations.

· Work with the Service Manager to identify opportunities to generate revenue through the repair of customer-owned equipment.

· Ensure rental equipment is properly maintained, inspected, repaired, and prepared for rental.

Personnel Management & Development

· Participate in recruiting, interviewing, hiring, onboarding, training, and development of branch employees.

· Establish cle