Branch Manager

Responsibilities / Tasks

Service Sales

• •Responsible for service sales budget and gross margin achievement
• •Maintain machine installed databases.
• •Follow up on spare parts & service quotations.
• •Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
• •Actively promote SLA and renewal for expiry SLA.
• •Monitor and follow up on account receivable.
• •Plan regular visits to customer site and maintain strong relationships with existing clients
• •Review customer needs and proactively add value to strengthen service package.
• •Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
• •Act as the primary contact for all service-related commercial activities for Separators and Decanters.
• •New machines sales support – technical support and onsite meeting.

Service Operation

• •Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
• •First point of contact for service sales and service execution
• •Monitor overhaul execution and job reporting
• •Monitor and control stock level
• •Fulfilling ISO and local governance requirement
• •Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
• •Participate in the preparation of annual service departmental budget and capital appropriation.
• •Makes clear agreements with internal and external parties and ensures compliance & safety
• •Execute any new direction from superior / organization
• •To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
• •Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.

Your Profile / Qualifications

• •Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
• •Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
• •Minimum 3 - 5 years of managing responsibility in similar industry
• •Good oral, written and presentation skills in the English language are essential.
• •Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).

• Did we spark your interest?
• Then please click apply above to access our guided application process.