Broista – Cathedral City, CA

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

The part-time Broista position is primarily responsible for the creation of Dutch Bros drinks while following the set guidelines and vision of the company. Providing excellent customer service at all times, proving that we are a people company serving coffee, not a coffee company, serving people.

Job Qualifications

Demonstrate core values of speed, quality, and service

Embody the culture created by Dutch Bros

Must have reliable transportation and be on time for scheduled shifts

Must have current Food Handlers Certifications if applicable based on state and local laws

Schedule:

This role requires that you have availability to work a minimum of 15 hours per week

Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

The Broista position requires you to be available to work at any shop within your Operator's territory, as needed.

Key Result Area (KRA)

Provide a moment of special to all customers through a convenient experience:

Drinks should be made and served according to Dutch Bros standards and be exactly what the customer ordered

Engage customers and welcome them to THEIR moment of special! Greet and thank every customer with a smile

Ask and educate; get the customer exactly what they want by providing them the opportunity to learn about our menu, products, and current specials

Show up on time, follow Dutch Bros appearance guidelines, and be ready to serve the customer

Maintain an excellent atmosphere for the customer Keep the music appropriate (in content and volume), and keep the shop sparkling clean

Be a good teammate Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook

Levels of Leadership Expectations

The “anchor points” and “level-up arrow” are the skills and competencies required for the Broista position.

Anchor Points

Positive: Make all your friends feel there is something in them. Look at the sunny side of everything, and make your optimism come true. Wear a cheerful countenance at all times and give every living creature you meet a smile.

Reliable: Show up to work on time and ready to go! Communicate availability needs and follow proper call out procedures.

Level-Up Arrow

Core Values (Speed, Quality, Service)

Speed: Getting faster is as simple as moving with an intentional sense of urgency. Our Customer’s time is valuable.

Quality: Quality drinks made from quality ingredients with the right techniques. Don’t cut corners, and serve drinks that are the best they can be.

Service: Deliver a mind-blowing experience that leaves the customer with a smile!

Employee Benefits & Perks

Free Dutch Bros swag

Free coffee per Employee Drink Policy

Paid volunteer hours

Employee Assistance Program

Access to our Financial Wellness Platform

401(k) eligibility after 1 year of employment

Education Benefit Program after 1 year of employment

*More details on all benefits provided after onboarding

Physical Requirements

Constant standing/walking, up to 10 hours at a time

Occasional stooping, kneeling, or crawling

Occasional pushing, pulling, lifting, or carrying up to 65 lbs

Possible exposure to extreme heat and/or cold temperatures

Occasional ascending or descending on ladders and ramps

Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine

Constantly receiving detailed information through oral communication

Constant clarity of vision at near and/or far distances

Constant cash handling requiring mental math

Constant talking, expressing, or exchanging ideas by means of verbal communication

Compensation:

Up to $23.00 per hour

Number includes an average tip of $3.00 per hour. What we strive for: a fun environment, great co-workers, and a chance to make a difference in your community. What we don't guarantee: tip averages. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service. Average hourly tips are based on 2024 reporting.

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!