Business Analyst - Hospital Operations

Job Description – Program Manager / Business Analyst

• Location: Mumbai
• Industry: Healthcare / Hospitals
• Experience: 4–8 years
• Employment Type: Full-time

About the Role We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.

The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.

• Key Responsibilities
• •Work closely with hospital leadership to drive key operational and business initiatives.
• •Track progress of strategic programs and ensure timely execution.
• •Analyze hospital performance across key operational and business metrics.
• •Prepare dashboards, MIS, and management reports for leadership review.
• •Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.
• •Identify operational gaps and opportunities for process improvement.
• •Conduct data analysis and convert business data into actionable insights.
• •Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.
• •Define project timelines, milestones, owners, and deliverables.
• •Track action items and ensure closure within agreed timelines.
• •Support implementation of new processes, systems, and operational initiatives.
• •Develop SOPs, process maps, trackers, and business review formats where required.
• •Conduct periodic performance reviews and highlight deviations from targets.
• •Support leadership in decision-making through data-backed analysis.
• •Identify risks, dependencies, and bottlenecks and proactively escalate them.
• •Drive continuous improvement initiatives across hospital operations.

• Key Skills
• •Strong analytical and problem-solving skills.
• •Excellent Excel and data analysis skills.
• •Experience in preparing MIS, dashboards, and management presentations.
• •Strong project/program management capabilities.
• •Excellent stakeholder management and communication skills.
• •Ability to work with cross-functional teams.
• •Strong attention to detail and ownership.
• •Ability to translate data into clear business insights.

Preferred Background Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred.

Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.