Business Analyst II, GTS Field

About the Team

• The TESS (Transportation Execution Systems & Services) Analytics team is part of NA Transportation Services and is responsible for delivering data-driven insights, dashboards, automation, and governance solutions that support transportation configuration, network planning, and operational excellence. We partner closely with TESS Program Managers, Network Planners, Operations teams, and cross-functional organizations including TITANS, SortTech, and ShipTech to drive measurable business outcomes.
• Role Summary

We are seeking a Business Analyst to join the TESS Analytics team. In this role, you will build and maintain analytical solutions — including dashboards, reports, ETL pipelines, and automated monitoring systems — that enable TESS stakeholders to make faster, data-informed decisions. You will work directly with Program Managers and Operations teams to translate business requirements into scalable analytics deliverables.

• Key job responsibilities
• Key Responsibilities

• 1. Design, build, and maintain dashboards and reports using Amazon QuickSight, supporting programs such as Config Validation, Quality Metrics, Klaxon Monitoring, and Network Planning
• 2. Develop and optimize SQL queries and ETL jobs (Datanet) to transform raw data into actionable datasets
• 3. Partner with TESS Program Managers to gather requirements, define KPIs, and deliver analytical solutions aligned to business goals
• 4. Support the Klaxon alarm system by building and maintaining automated monitoring dashboards that detect configuration defects (e.g., missing Stacking Filters, VSM misconfigurations)
• 5. Contribute to ETL governance initiatives — inventory management, deprecation workflows, and performance optimization
• 6. Perform ad-hoc deep-dive analyses to support root cause investigations, quality misses, and operational reviews (WBR, MBR)
• 7. Maintain data quality and integrity across TESS-BI datasets through schema validation and standardization
• 8. Support on-call BI operations including data queries, logic changes, and stakeholder requests
• 9. Document analytical processes, data dictionaries, and solution designs

Basic qualifications

• - 3+ years of tax, finance or a related analytical field experience
• - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• - 3+ years of business or financial analysis experience
• - Experience defining requirements and using data and metrics to draw business insights
• - Experience making business recommendations and influencing stakeholders

Preferred qualifications

- Experience leveraging AI/GenAI tools and technologies to automate analytical workflows, derive insights from data, and improve business decision-making.

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