Business Application Manager

Description

Our mission is to protect patient safety by sharing information and developing processes related to the integrity of the healthcare supply chain and the quality of its materials.

Our focus is on building strong partnerships between pharmaceutical manufacturers and suppliers. Rx-360’s goal is to ensure the integrity of supply chains through member-led working groups and audit programs.

We are a community of life-science and medical device thought leaders committed to driving positive change within the industry.

We believe that aligning our actions with our mission leads to a meaningful and lasting impact on the industry and patients worldwide. Join us in advancing the future of supply chain integrity and patient safety.

Position Description

The Enterprise Technology Solutions Manager serves as Rx-360’s internal owner for enterprise applications and technology-enabled business solutions. This role partners with business leaders to understand operational needs, evaluate technology-agnostic options, steward the application portfolio, and ensure that approved solutions are secure, reliable, documented, supportable, and aligned with organizational priorities. The role is accountable for solution lifecycle planning, day-to-day service, controlled change, integration continuity, data quality, user support, vendor delivery, and measurable business outcomes.

This is an in-person hybrid position based in Philadelphia, Pennsylvania. This role requires an experienced, self-directed enterprise technology professional who can translate business needs into sustainable solutions while independently administering Rx-360’s current Salesforce environment. Salesforce remains a critical near-term responsibility, supporting membership, audit scheduling and execution, licensing, CAPA, finance-related activities, member engagement, and leadership reporting. The Manager will also help assess Salesforce’s long-term fit, evaluate platform and product alternatives, and support an orderly remediation, modernization, or migration strategy as organizational needs evolve. Advanced development, architecture, migration execution, and specialized security work may be performed by approved partners, while this role remains accountable for internal ownership, requirements, quality, continuity, documentation, and business readiness.

Responsibilities/Duties

Enterprise Technology Solutions and Applications

Technology portfolio and lifecycle management: Maintain an authoritative inventory of enterprise applications, capabilities, business owners, integrations, data flows, administrators, service accounts, vendors, licenses, costs, renewal dates, support models, risks, technical dependencies, and lifecycle status. Identify redundancy, obsolescence, fragility, and opportunities to simplify or modernize the portfolio.

Operational monitoring and reconciliation: Establish practical monitoring for form submissions, document generation, scheduled jobs, automated communications, integrations, and other critical transactions. Define alerts, exception queues, reconciliation routines, support ownership, and escalation paths.

Formstack: Administer approved Forms, Documents, and Sign processes; maintain packages, connections, authentication, templates, mappings, and document-generation dependencies; troubleshoot submission, lookup, merge, and signature failures; reconcile transactions; coordinate support cases; and validate licensing, audit, and operational outputs.

Maestro: Coordinate application access, seats, subscriptions, user support, vendor communication, and basic administration for approved Maestro capabilities.

Microsoft 365: Provide basic coordination and support for Teams, SharePoint, Outlook, and related collaboration practices, including access, document location, and operational handoffs. Escalate tenant-level or advanced infrastructure matters to the appropriate provider.

Salesforce-connected solutions: Administer or coordinate approved Experience Cloud communities, surveys, automation, email and calendar capture, AI capabilities, AuditsPLUS, Formstack, and other connected applications. Maintain integration ownership, API and authentication methods, service accounts, support contacts, data flows, failure monitoring, and upgrade requirements.

Technology Program and Project Coordination

Discovery and requirements: Facilitate focused discussions with business process owners to clarify problems, outcomes, constraints, users, data, risks, and acceptance criteria. Produce clear business requirements, user stories, process maps, fit-gap assessments, and decision records.

Planning and prioritization: Maintain initiative status, milestones, dependencies, risks, issues, decisions, and next steps. Help prepare work for portfolio review and ensure active work has a named business owner and agreed priority.

Testing and release coordination: Create risk-based positive, negative, regression, security, and exception test scenarios; coordinate user acceptance testing; collect evidence and approvals; confirm release and rollback plans; schedule deployments; and perform post-production validation and transaction reconciliation.

Solution lifecycle and transition: Support work from discovery and solution selection through design, configuration, integration, data preparation, testing, deployment, training, adoption, and post-launch support. Maintain traceability from requirements through acceptance and support remediation, modernization, consolidation, or migration initiatives when approved.

Change control: Serve as the control point for production changes. Ensure changes are impact-assessed, authorized, documented, tested, communicated, traceable to approved requirements, supported by a rollback or contingency approach, and closed only after validation. Maintain release notes, change logs, approvals, and implementation evidence.

Status reporting: Prepare concise project and portfolio updates for leadership and cross-functional review, highlighting accomplishments, upcoming milestones, decisions needed, risks, budget considerations, and vendor dependencies.

Post-implementation review: Confirm expected outcomes, collect user feedback, document lessons learned, and track follow-up actions after significant releases or incident resolution.

Vendor, License, and Service Coordination

Vendor management: Coordinate day-to-day work with Salesforce, implementation and support partners, Formstack, Maestro, and other approved vendors. Maintain support cases, meeting notes, action items, deliverables, and escalation paths.

Scope and quality: Help review statements of work, estimates, assumptions, acceptance criteria, and deliverables. Track vendor performance and confirm work is tested and accepted before closure.

License stewardship: Monitor license assignment and utilization, support renewals and budget planning, identify unused or duplicate subscriptions, and recommend practical optimization opportunities.

Vendor accountability: Ensure vendor access and work are tied to an approved initiative and active scope. Track remaining hours, deliverables, assumptions, risks, acceptance evidence, renewal or notice dates, and knowledge-transfer obligations.

Continuity and security: Eliminate dependence on individual employee or vendor accounts by maintaining Rx-360-controlled administrative identities, designated backups, secure credential custody, documented ownership and transfer procedures, current notification contacts, and tested operational handoffs.

Salesforce Administration and Platform Support

User, access, and authentication administration: Create and maintain users; manage multifactor authentication, passkeys or hardware security keys, connected-app access, profiles, role permissions, permission-set groups, and application licenses using least privilege principles. Maintain joiner, mover, leaver, privileged-access, vendor-access, and periodic access-review controls.

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