Business Process & Change Management Analyst

Dynamis, Inc. is seeking a Business Process & Change Management Analyst to support the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. This mid-level position (Journeyman Business and Financial Operations Specialist) leads change and release management for the Cost Management Module (CMM) on the FileOnQ platform, maintains the Customer Service Program SharePoint site and document repository, and develops the SOPs, desk guides, and training materials that keep CS-OPS processes consistent and auditable. The analyst reports to the Customer Service Program Lead and the Dynamis Program Manager.

Responsibilities:

Manage CMM change and release management with ICE OCIO, including planned change requests, emergency System Change Requests (SCRs), and the CMM release schedule (PWS 4.4)

Gather and analyze requirements, develop use cases for system changes, and prepare all documentation required for OCIO change management

Support the annual Customer Billing Model (CBM) configuration review in CMM: coordinate with OFM process owners to confirm workload drivers and data capture, and maintain the Configuration Activity Log in JIRA (PWS 4.2)

Design, configure, and maintain the Customer Service SharePoint site and the CS-OPS document repository, including access requests to CBM tools, audit trails, and coordination with OCIO (PWS C.1.5)

Develop and maintain SOPs, process desk guides, tip sheets, the Document Management Plan, and the Records Retention Plan in accordance with NARA requirements

Develop training plans and materials and deliver virtual training to CSP and OFM users on CBM tools and systems (PWS 4.3)

Document business processes and workflows, and support process improvement and special projects (PWS 4.1)

Support recurring CSP meetings (agendas, minutes, action-item tracking) and the routing and tracking of SLA and FS-7600A/B packages

Serve as backup on assigned monthly CBM cycle tasks during Fiscal Year End and other workload peaks

Requirements:

3–6 years of relevant professional experience, including Federal-sector change management and release management (change requests, release planning, and SDLC documentation)

Bachelor's degree in accounting, finance, business administration, information management, IT, computer sciences, data analytics, or a related field

Experience gathering and analyzing requirements and developing use cases for system changes

Technical writing experience: user guides, technical requirements, SOPs, and business process and workflow documentation

Proficiency in Microsoft Outlook, Project, PowerPoint, Word, Excel, and SharePoint; working knowledge of JIRA

Excellent oral and written communication skills

U.S. citizenship and the ability to obtain and maintain an ICE suitability (public trust) determination, with U.S. residency for 3 of the last 5 years

Preferred:

Master's degree in data analytics, finance, or public policy

ITIL Foundation certification or equivalent change and release management training

Experience supporting ICE, DHS, or another federal CFO organization, including familiarity with activity-based costing or shared services (FASS) billing

Experience with FileOnQ/CMM or similar cost management or billing platforms

SharePoint site administration and configuration experience; Power BI or Tableau

Experience with SQL, financial reporting, or audit support

Experience with federal records management (NARA) and document control

Salary range: $105,000-120,000

The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.