Business Systems Analyst – Hybrid (NY-NJ-CT)

WHO WE ARE:

BaubleBar is a supply-chain first Company, powering a leading brand in the Accessories category. That supply chain is paired with a happy brand, known for styles as imaginative as they are personal. Today, BaubleBar’s unabashedly optimistic perspective and extra giftable catalog can be found across multiple accessory categories, are sold directly to consumers at BaubleBar.com, and in 8,500+ retail stores globally.

WHAT WE'RE LOOKING FOR:

The Business Systems Analyst reports to the Business Systems Lead, and will support and optimize BaubleBar's core business applications, with a primary focus on NetSuite ERP and related operational systems. This role will work closely with the Systems Administrator and serve as a key liaison between business stakeholders and technical teams, ensuring business requirements are effectively translated into scalable system solutions.

Core responsibilities include gathering and documenting requirements, supporting system enhancements, coordinating testing efforts, troubleshooting platform issues, and assisting with the execution of strategic technology initiatives. The Business Systems Analyst will partner closely with the Systems Administrator to support integrations, platform administration, and day-to-day system operations while collaborating with Finance, Operations, Supply Chain, Customer Experience, and eCommerce teams to identify opportunities for process improvement and operational efficiency.

This position will play an important role in supporting BaubleBar's growing technology ecosystem, including NetSuite, Shopify, SnapFulfil WMS, and other integrated business applications. The Business Systems Analyst will help expand the team's capacity to support stakeholders across the business, drive operational improvements, and execute strategic systems initiatives. Together, the Business Systems Lead, Business Systems Analyst, and Systems Administrator will form the core Business Systems function responsible for ensuring the stability, scalability, and continued evolution of BaubleBar's business applications and integrations.

WHAT WE WANT YOU TO DO:

Gather, document, and refine business and system requirements from stakeholders across the organization

Coordinate and assist in the implementation of system enhancements, integrations, and process improvement initiatives

Support the administration and optimization of NetSuite ERP and related business applications

Evaluate support requests and respond to users within agreed service level standards

Interview users and stakeholders to gather additional information and clarify business requirements

Troubleshoot system issues and coordinate resolution with internal teams and third-party vendors

Conduct system testing, User Acceptance Testing, and validation for new enhancements and deployments

Create and maintain business process documentation, workflows, and standard operating procedures

Develop and maintain reports, dashboards, saved searches, and data analysis to support business operations

Monitor data integrity across integrated systems and identify opportunities for process improvements

Train and support end users on system functionality and best practices

Partner closely with the Systems Administrator to support system integrations, platform maintenance, testing, and continuous improvement initiatives

Collaborate with the Business Systems Lead on prioritization, solution design, project planning, and strategic systems initiatives

Escalate complex business and technical issues as needed while helping drive resolution across stakeholders and vendors

Collaborate with cross-functional teams to ensure business processes are effectively supported by technology solutions

WHAT WE WANT TO SEE :

Bachelor's degree or equivalent work experience

2-4 years of combined experience in a Business Systems Analyst, Senior Business Systems Analyst, Business Analyst, Systems Analyst, Business Systems Manager or similar roles

Experience supporting ERP platforms, preferably NetSuite

Experience gathering and documenting business requirements

Experience working with eCommerce platforms such as Shopify

Experience supporting Warehouse Management Systems, preferably SnapFulfil and NetSuite WMS

Strong analytical, problem-solving, and organizational skills

Excellent communication and stakeholder management abilities

Ability to manage multiple projects and priorities simultaneously across timelines

Experience working independently and within cross-functional teams

Advanced Proficiency with Microsoft Excel and reporting tools, preferably Power BI

Experience in retail, e-commerce, supply chain, or consumer products environments strongly preferred

Familiarity with APIs, system integrations, and data flows between business applications

Familiarity with SQL and Data Warehouses

You must reside locally in NY-NJ-CT with easy travel proximity for onsite days as needed at our Moonachie, NJ Distribution Center

WHAT WE OFFER:

Starting salary range for this role is $75,000 - $90,000 annually. Starting offer within that range will factor in work location, skills, background and years of relevant experience

Generous benefit package including: Outstanding company contribution towards employee premiums for Medical, Dental and Vision Insurance, PTO, 10 paid Company Holidays, Company paid Life Insurance & more!

Company laptop, free monthly product allowance and employee discounts