Intellipet
Call Center Trainer
United States
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hirly's read of this role
- Seniority
- Mid level
- Stated salary
- $50,000 – $65,000 per year
- Country
- US
- Work mode
- Remote-friendly
- First seen by hirly
- 28 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
2–5 years of call center experience in sales or customer service
Hands-on experience delivering call center training, coaching, onboarding, or agent development
Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
Ability to create or improve training materials, scripts, job aids, or learning activities
Proficiency with Google Workspace, presentation tools, and learning management systems
Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do
Facilitate virtual training for new and existing agents
Coach agents through live call monitoring and roleplay
Provide specific one-on-one performance feedback
Develop and update training materials and sales exercises
Use knowledge checks and practice to reinforce learning
Identify root causes behind skill and performance gaps
Document training outcomes and escalate performance risks
Preferred Experience
Experience in a sales-driven contact center
Experience measuring training effectiveness or agent performance improvement
Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us
Base salary plus annual incentive opportunity
Fully remote work environment
Health, dental, vision, life, and disability insurance
401(k)/Roth IRA match and paid time off
Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.
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