CAM068: Mgr Finance CARM

Company:

FedEx Trade Networks Canada

Address:

9800 Cavendish Blvd., 3rd Fl H4M 2V9 St. Laurent,Quebec Canada

Scheduled Weekly Hours:

37.5

Worker Type:

Employee

Posting Start Date:

09-25-26

Posting Close Date:

10-24-2026

Job Family:

FTN: Accounting/Finance Management

Position Summary:

Total Base Pay Range - $58,496.00 - $91,400.00 CAD Annual

Monday - Friday: 09:00AM to 05:00PM

CARM Financial Management

• •Oversee daily financial activities related to CBSA's CARM program.
• •Monitor duties, taxes, penalties, credits, refunds, and adjustments processed through the CARM Client Portal.
• •Ensure accurate accounting, reconciliation, and reporting of customs-related financial transactions.
• •Review and approve financial transactions associated with customs clearance activities.
• •Support importer accounts by providing guidance regarding Statements of Account (SOA), payments, duty and tax assessments, refunds, credits, and reconciliations.
• •Maintain expertise in CARM program requirements, customs accounting processes, and regulatory obligations.

Accounts Receivable and Billing Resolution

• •Resolve complex customer disputes involving customs duties, taxes, penalties, assessments, and related charges.
• •Investigate account discrepancies and determine appropriate corrective action.
• •Review and approve credit note requests in accordance with company policies and CBSA regulations.
• •Partner with Billing Resolution Services (BRS), Accounts Receivable, Collections, and Operations teams to resolve customer concerns and payment issues.
• •Evaluate the financial impact of proposed adjustments and ensure appropriate risk management controls are applied.

Customs Corrections and Reconciliation

• •Review and approve duty and tax correction requests submitted by Operations and Billing teams.
• •Validate supporting documentation and determine eligibility for duty and tax credits, refunds, or adjustments.
• •Analyze importer accounts and identify reconciliation issues requiring corrective action.
• •Ensure all approved corrections are accurately reflected in customs accounting and financial systems.
• •Monitor account balances and payment activity to maintain compliance and account accuracy.

Month-End CBSA Statement of Account Management

• •Oversee monthly Statement of Account (SOA) reconciliation and settlement activities.
• •Review and approve monthly CBSA payments to ensure accuracy, completeness, and compliance.
• •Coordinate month-end payment processes with Finance and operational stakeholders.
• •Prepare and distribute reports identifying accounts impacted by credit holds, collection issues, or account deactivation.
• •Investigate and resolve payment discrepancies, outstanding balances, and account reconciliation issues.
• •Ensure supporting documentation is complete and available for audit and compliance purposes.

Compliance and Risk Management

• •Ensure compliance with CBSA regulations, customs legislation, and internal financial controls.
• •Monitor importer account activities to identify potential financial, operational, and regulatory risks.
• •Investigate discrepancies related to duty and tax assessments, payments, credits, and refunds.
• •Recommend and implement process improvements to strengthen controls and compliance.
• •Protect the organization from financial losses and customer service impacts resulting from customs accounting errors or payment issues.
• •Ensure customers avoid unnecessary penalties resulting from inaccurate reporting or process deficiencies.

Financial Reporting and Analysis

• •Analyze trends related to duties, taxes, collections, receivables, penalties, credits, and cash flow.
• •Develop and maintain reporting tools, management dashboards, and key performance indicators (KPIs).
• •Monitor revenue leakage and identify opportunities to improve financial performance.
• •Prepare reports and analyses that support operational and strategic decision-making.
• •Provide recommendations to leadership regarding financial risks, controls, operational performance, and process improvements.

Stakeholder Relationship Management

• •Serve as the primary financial advisor for CARM-related issues.
• •Act as the key liaison between CBSA, clients, customs brokers, Finance, Billing, Operations, and other stakeholders.
• •Provide guidance regarding customs accounting practices, GST implications, Statement of Account interpretation, and compliance requirements.
• •Assist clients in understanding CBSA credits, refunds, payment applications, assessments, and account activity.
• •Present and explain CBSA financial data to customers to support account reconciliation and issue resolution.
• •Exchange information directly with CBSA to resolve payment application issues, B2 claims, corrections, and account discrepancies.

Process Improvement and Systems Support

• •Collaborate with Information Technology and business stakeholders on system enhancements and process improvements.
• •Identify opportunities to improve efficiency, controls, reporting capabilities, and customer experience.
• •Support policy and procedure development related to CARM and customs accounting processes.
• •Participate in projects related to regulatory changes, business process improvements, and CARM enhancements.

Leadership and People Management

• •Lead, coach, mentor, and support team members while promoting a positive and inclusive work environment.
• •Conduct regular team meetings to review priorities, accomplishments, challenges, and opportunities for improvement.
• •Communicate organizational updates, policy changes, and business initiatives to employees.
• •Provide technical guidance and training to staff regarding CARM-related financial processes and requirements.
• •Support employee development, performance management, and succession planning initiatives.
• •Foster a culture of accountability, collaboration, professionalism, and continuous improvement.

Education and Experience

Education

• •Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline with a specialization in Accounting.
• •CPA designation is considered an asset.

Experience

• •Minimum five (5) years of progressive experience in customs accounting, finance, customs brokerage, transportation, logistics, or a related environment.
• •Experience working with CBSA programs, customs accounting processes, and regulatory compliance requirements.
• •Experience managing complex reconciliations, customer disputes, and financial investigations.
• •Previous leadership or supervisory experience is preferred.

Knowledge, Skills and Abilities

• •Advanced knowledge of CBSA Assessment and Revenue Management (CARM) processes and requirements.
• •MS- Excel, Intermediate or advanced is a must.
• •Strong understanding of customs accounting, duties, taxes, GST, Statements of Account, and importer compliance obligations.
• •Excellent analytical, investigative, and problem-solving skills.
• •Ability to evaluate complex financial data and identify discrepancies, trends, and risks.
• •Strong reconciliation and financial reporting capabilities.
• •Ability to interpret CBSA reports, Statements of Account, B2 claims, and customs-related documentation.
• •Strong customer service, communication, presentation, and stakeholder management skills.
• •Ability to influence and guide customers and stakeholders through complex financial matters.
• •Demonstrated ability to coach, train, and develop employees.
• •Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• •Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• •Ability to adapt to changing regulatory requirements and evolving customer needs.

Self-motivated, independent and strong attention to accuracy and willing to learn new skills.

Key Relationships

Internal

• •Finance
• •Accounts Receivable
• •Billing Resolution Services (BRS)
• •Collections
• •Customs Operations
• •Information Technology
• •Senior Le