Case Manager

• Case Manager – Haven Toronto
• Position Type: Part-Time, Permanent
• Start Date: June 22, 2026
• Schedule: 8am-4pm, Saturday and Sunday
• Reporting to: Manager of Life Enrichment Programs
• Compensation: $21,763.64/annum

• This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms
• and conditions outlined in the collective agreement.

• Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally
• housed and socially isolated men can feel safe, where they can form and cultivate friendships,
• and become part of a community. Our vision is a safe and just community in which elder
• homeless men can live a quality and dignified life.

• Summary: The Case Manager provides client-centered support to individuals experiencing
• homelessness, substance use, mental health challenges, and complex social needs. Working as
• part of a multidisciplinary team, the Case Manager is responsible for coordinating care,
• supporting access to services, and helping clients develop and achieve their goals through
• individualized service planning.

• Key Responsibilities
• •Manage a caseload of clients with complex needs, providing ongoing case management
• and support
• •Complete assessments and service planning in collaboration with clients
• •Provide supportive counselling, brief interventions, and crisis response as needed
• •Facilitate groups (e.g., life skills, harm reduction, wellness)
• •Support access to housing, income supports, healthcare, and community resources
• •Maintain accurate and timely documentation on EMHware including case notes and
• service data
• •Build and maintain relationships with community partners and service providers
• •Advocate for clients within systems and support navigation of services
• •Contribute to a safe, welcoming, and inclusive program environment
• •Assist clients in accessing core services such as showers, laundry, meals, clothing, and
• recreation areas.
• •Provide crisis intervention in accordance with Haven Toronto and SMH policies and
• procedures; document actions taken and recommendations for follow-up.
• •Assist at the front desk by greeting clients, answering calls, registering clients for the
• program, booking appointments, providing referrals, and offering client support.
• •Administer first aid or call emergency services when required.
• •Work collaboratively with staff who work during the week in order to provide wrap
• around care.

Knowledge, Skills, and Abilities

• •Strong understanding of substance use, mental health, trauma, and recovery
• •Knowledge of harm reduction and housing-first approaches
• •Understanding of the social determinants of health and barriers faced by individuals
• experiencing homelessness
• •Demonstrated skills in assessment, case management, and supportive counselling
• •Ability to work collaboratively within interdisciplinary teams and with community
• partners
• •Experience working within a trauma-informed and anti-oppression framework
• •Strong interpersonal, communication, and documentation skills
• •Ability to manage competing priorities in a fast-paced environment

• Qualifications
• •Bachelor’s Degree in Social Work (BSW) from an accredited institution.
• •Registration and membership in good standing with the Ontario College of Social
• Workers and Social Service Workers (OCSWSSW) is required.
• •Demonstrated experience in case management, assessment, and working with
• individuals experiencing mental health and/or substance use challenges.
• •Training in motivational interviewing and group facilitation is an asset
• •Additional language skills are an asset

• If you feel you would be a good fit for this role with Haven Toronto, please submit a single
• document with a cover letter and resume

• Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve
• and welcome applications from all qualified candidates; however, only those selected for an
• interview will be contacted.

• Haven is also committed to developing an inclusive, barrier-free selection process and work
• environment. If contacted, please advise the hiring manager if you require any accommodation
• measures to ensure you will be interviewed in a fair and equitable manner. Information received
• relating to accommodation requests will be treated with confidentiality.