Case Manager, Client Paid Customer Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Manager, Client Paid Customer Operations based in Canada.

• As a Case Manager, you will coordinate complex pharmacy and specialty medication operations while helping ensure accurate, compliant, and timely prescription processing.
• You will manage activities ranging from insurance and prior authorization processes to inventory coordination and specialty pharmacy orders.
• The role requires strong attention to detail and the ability to resolve operational, technical, and billing issues efficiently.
• You will work with payers, manufacturers, pharmacy teams, and other stakeholders to keep cases moving and address issues as they arise.
• Your work will directly support quality, regulatory compliance, medication availability, and positive customer outcomes.
• You will also contribute to quality assurance by identifying process issues, documenting incidents, and supporting corrective actions.
• This is a full-time remote opportunity in Ontario within a collaborative healthcare operations environment.