Case Processor - Insurance Reimbursement Team

About the Role

The Case Processor/Legal Assistant plays a central role within a recovery pod supporting health plans in subrogation and third-party liability (TPL) recovery efforts. You manage the day-to-day administration of insurance recovery cases—keeping files organized, documentation complete, and case statuses current so attorneys and team leads can focus on negotiation and settlement with carriers and liability insurers.

This is a frontline insurance-operations role focused on responsiveness, communication, and execution. You will serve as a primary point of contact for inbound inquiries, coordinate with insurance carriers and attorneys, and ensure every health plan recovery case is properly documented and progressing toward resolution.

This role is ideal for candidates with experience in insurance claims, payer operations, or healthcare billing who thrive in fast-paced environments and enjoy keeping complex claim portfolios moving forward.

Compensation:

On-Target Earnings (OTE): $50,000+ annually ( includes base salary plus performance-based incentive )

Responsibilities:

Manage administrative tasks tied to active health plan subrogation and insurance recovery cases

Answer inbound calls and emails regarding TPL claims, liens, coverage questions, and documentation requests

Communicate professionally with plaintiff attorneys, insurance adjusters, claim representatives, and carriers

Send lien notices and updates, confirm receipt, and follow up on missing or pending materials

Prepare, organize, and route documentation for Team Leads and Attorneys handling negotiations

Monitor case status and flag coverage, liability, or timing concerns to the Team Lead

Maintain complete case notes and communication logs in claims and recovery systems

Support pod responsiveness standards and consistent health-plan client experience

Partner with Team Leads to identify file gaps and follow-ups prior to settlement

Track incoming reimbursement payments and escalate delays appropriately

Qualifications:

Associate degree required; Bachelor’s preferred or equivalent industry experience (4+ years)

Experience in insurance claims, health plan operations, subrogation, TPL, workers’ compensation, auto liability, or legal administration preferred

Familiarity working with carriers, TPAs, and liability insurers

Strong organizational skills and comfort handling high-volume claim files

Excellent written and verbal communication

Professional, service-oriented approach with external stakeholders

Ability to prioritize requests in a fast-moving environment

Detail-oriented and accurate with documentation

Proactive and dependable—anticipates needs and keeps the team informed

Prior experience in healthcare reimbursement or payer environments a plus

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.

Benefits That Support You Inside and Outside of Work

Comprehensive medical, dental, and vision insurance

401(k) retirement savings plan with employer match

Paid time off and paid holidays

Company-paid life insurance and short-term and long-term disability coverage

Employee Assistance Program with counseling, financial coaching, legal resources, career coaching, and wellness support

Health Savings Account with company contributions for eligible employees

Wellness, healthcare advocacy, and pet benefits

A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact