Caster Operations / PM

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Requirements

Problem-solve throughout the day, coming up with solutions for last-minute talent requests, for example, to best optimize our internal talent’s utilization across departments and ensure projects have the talent they need to deliver

Work closely with the production operations team to make sure we are coming up with creative and strategic solutions to utilize our internal talent best and reduce freelance costs

Use of our capacity planning tool, making sure it is kept accurate as a centralized repository for utilization data

Help improve Production Ops, making and implementing recommendations around process, tools, tracking, communications, team, etc

Partner with Executive Producers, Producers and discipline leads to best allocate the time of internal talent

Oversee special case and retainer contracts, working with the talent team to track against FTE start dates

Work closely with the finance team on billing for intercompany and freelance support

Although the role has a strong project management foundation, the main focus should be on resourcing, casting, and capacity planning. We are looking for someone who enjoys connecting talent with opportunities and solving staffing challenges more than managing projects end-to-end (though they will manage them when required).

Excellent stakeholder management skills are key. This person will interact with multiple teams, disciplines, and leaders globally, so they must be comfortable managing expectations and adapting to different ways of working.

While they won't have direct people management responsibilities, we do need someone who builds strong relationships with the teams, understands their strengths, interests, and challenges, and can become a trusted point of contact when needs or issues arise

Be Prepared to discuss things like:

Building alignment between stakeholders to meet business objectives

Problem-solving, attention to detail and organization skills

Knowledge of Digital Agency production timelines

Understanding of the different departments, and associated roles and skill sets (motion, UX, strategy, QA, creative, development)

Background & Skills

You have 4 years of Digital experience in a similar role.

Proven decision-making abilities.

Exceptional organizational skills and attention to detail.

You are used to dealing with complex pipelines.

You are an independent and structured worker.

You can communicate clearly in spoken and written English.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.