Central Customer Service Junior Coordinator HK

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Job title : Central Customer Service Junior Coordinator HK

Purpose

• •To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• •To ensure all enquiries within the mailbox are attended too within the agreed SLA
• •To provide administrative support to the GCS and LCS (local customer service) team.
• •May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• •Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• •Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• ••Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• •Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• •Actively use system for understanding on customer specific information and requirements
• •For each quote / order processed, ensure specific customer requirements are addressed
• •Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• •Highlight improvements and process learnings to the team leads/ manager
• •Participate and contribute in team discussion and training
• •Performing miscellaneous job-related duties as assigned
• •Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• •Accept assigned rostered overtime work, if required
• •Comply the standard process and protocol

• Accountabilities
• This position will be measured against:

• •RFQ/PO response time
• •Agreed AOP and KPI’s
• •Work process efficiency
• •Minimum numbers of transactions completed per day

Qualifications

Mandatory requirements

• •Candidate must possess at least a Diploma in any fields
• •At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• •Fluent in English - both writing, speaking and listening
• •Required skill(s): Computer Literate (Good in MS Office)
• •Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• •Good planning and organising skills
• •Good analytical skills, attention to detail and meticulous.
• •Ability to work independently with minimal supervision, positive attitude and a good team player.
• •Able to meet deadlines through good time management and allocation of priorities
• •Desire to succeed in a challenging environment and able to work under pressure.
• •Pleasant character, resourceful & able to work with sincerity on own initiative.

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