Change Manager (m/f/d)

At Rohlik , we own our end-to-end operations—including all of our in-house technology—to deliver an exceptional customer experience and the freshest food from local artisans and farmers. As we continue to scale across Europe, our fulfillment centers rely on smooth, standardized execution to maintain high performance and quality.

The Change Management team sits at the heart of site operations. We bridge strategy and execution by leading the rollout of new tools, systems, and standardized processes across our fulfillment centers.

Your Role

You've always been the person who fixes things on your shift. Now imagine doing that for our entire Berlin fulfillment center: full-time, with a clear mandate, a team, and central Operational Excellence support.

As Change Manager for our Berlin FC, you will report to the Head of Change Management. You will own the site's change and project pipeline, ensuring successful implementation of initiatives, adoption of new processes, and standardization of practices. You will partner with stakeholders across local and central teams to align resources, monitor progress, and deliver sustainable improvements. This is not a step away from operations. It's the step toward making the whole operation better, systemically.

What We Offer

Time Off: Unlimited vacation days

Financial Benefits: €44 monthly tax-free benefit (via become.1)

Remote Support: €20 monthly allowance for internet costs

Shopping Perks: Knuspr Xtra Account and 10% discount provided as Knuspr Credits (Cashback)

Corporate Discounts: Access to great discounts via CorporateBenefits for fitness, travel, tickets, shopping, and more

Community: Cross-FC exchange and best-practice sharing across our DACH Team

Impact Beyond Your Site: A direct line to feed your ideas back into the regional innovation pipeline

Your Responsibilities

Site Ownership: Take full responsibility for change and continuous improvement at our Berlin fulfillment center, acting as the site's go-to person for all improvement initiatives

Project Leadership: Lead the project management office to track progress, monitor KPIs, and report outcomes

Stakeholder Management: Partner with stakeholders to align resources, scope, and priorities

Process Optimization: Provide input to process improvement, innovation roadmaps, and best-practice standardization

Operational Support: Support site operations during peak demand by problem-solving and metrics reporting

Pipeline Ownership: Own the project and program pipeline for the Berlin FC

What We Look For

Operational Leadership: At least 3 years of experience managing an operational area in logistics, fulfillment, or supply chain (e.g. 80+ FTE), with full shift ownership and KPI accountability

Industry Background: Experience in high-volume retail, e-commerce, or fulfillment environments, e.g. at companies like Lidl, Kaufland, Amazon, HelloFresh, or Zalando, is a strong plus

Improvement Mindset: You're ready for a dedicated improvement and excellence role. You don't want to leave operations behind; you want to fix things at the root

Influence Without Authority: You've already convinced neighboring shifts or teams to adopt your methods and can drive change without direct reporting lines

Competencies: Proven project and stakeholder management skills

Analytical Skills: Strong analytical and problem-solving capabilities

Soft Skills: Excellent communication and leadership skills, with a natural ability to coach others

Flexibility: Flexibility to work during shifts, weekends, and peak periods

Education: MBA or relevant university degree is a plus

Certifications: Certification in Lean, Six Sigma, or project management is an advantage

#LI-FK1 #Knuspr

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