Channel Account Manager - Western Canada

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you.

Our mission is simple: End Cyber Risk. We’re looking for a Channel Account Manager to be a part of making this happen.

Location

Remote -- must be based in Alberta, Canada

About the Role

Arctic Wolf is seeking a Channel Manager to lead and grow our partner business across Western Canada. Based in Alberta, this role is responsible for developing strategic relationships with partners, driving pipeline and revenue growth, increasing partner engagement, and expanding Arctic Wolf's market presence throughout the region.

The Channel Manager serves as the primary owner of the partner ecosystem within the territory, working closely with partner executives, sales teams, marketing, customer success, distribution partners, and Arctic Wolf field resources to execute a shared growth strategy.

This role requires a highly collaborative individual who can influence at all levels of partner organizations, develop meaningful business plans, and drive measurable outcomes through joint execution.

The successful candidate must be comfortable working in a fast-paced, high-growth environment and be willing to travel extensively throughout Western Canada.

Responsibilities

Drive Territory Growth

Develop and execute a comprehensive partner strategy for Western Canada.

Identify, prioritize, and invest resources in partners that deliver the greatest opportunity for growth.

Drive predictable pipeline generation and revenue growth through partner-led and partner-influenced opportunities.

Maintain accurate forecasting and territory planning.

Build Strategic Partner Relationships

Establish trusted relationships with partner executives, sales leaders, technical teams, and key stakeholders.

Conduct regular business reviews and planning sessions with strategic partners.

Align Arctic Wolf resources with partner growth initiatives and business objectives.

Act as the voice of the partner internally while representing Arctic Wolf's strategy externally.

Activate and Enable Partners

Recruit, onboard, and develop strategic partners across the territory.

Drive partner participation in enablement programs, certifications, campaigns, and sales initiatives.

Work with partners to create and execute joint go-to-market plans.

Ensure partners can effectively position and sell Arctic Wolf solutions.

Expand Pipeline and Market Presence

Collaborate with partners on demand generation activities, account mapping, executive engagement, customer events, and opportunity development.

Identify new routes to market and opportunities to expand Arctic Wolf's footprint within the territory.

Support partners in driving new logo acquisition while accelerating early-stage opportunity conversion.

Leverage distribution and ecosystem relationships to maximize market coverage and growth.

Deepen Strategic Engagement

Strengthen partner commitment through executive sponsorship, strategic planning, and ongoing engagement.

Collaborate with Customer Success and Sales teams to support customer retention and expansion opportunities.

Gather and communicate partner feedback to help shape future programs, initiatives, and investments.

Foster long-term relationships that create mutual value for both Arctic Wolf and our partners.

Cross-Functional Collaboration

Partner closely with Sales, Marketing, Customer Success, Sales Engineering, Operations, and Distribution teams.

Ensure a consistent partner experience across all stages of the partner lifecycle.

Support conflict resolution and maintain alignment with Arctic Wolf's channel-first philosophy and partner program guidelines.

Champion collaboration and accountability across internal and external stakeholders.

Who You Are ​

Consistently deliver against territory growth objectives.

Build strong executive relationships within strategic partners.

Generate qualified pipeline and accelerate opportunity progression.

Increase partner engagement, activation, and productivity.

Expand Arctic Wolf's presence through new and existing routes to market.

Drive measurable business outcomes through disciplined planning and execution.

Serve as a trusted advisor to both partners and internal stakeholders.​

Minimum Qualifications

5+ years of channel, partner, sales, business development, or account management experience within the technology industry.

Proven success building and growing partner relationships.

Experience developing business plans and executing joint go-to-market strategies.

Strong presentation, communication, and relationship-building skills.

Experience working within CRM and forecasting systems.

Ability to influence without authority and operate effectively in a matrixed organization.

Valid passport and ability to travel a minimum of 50%.

Preferred Qualifications

Experience in cybersecurity, SaaS, cloud, networking, or enterprise software.

Experience working with solution providers, VARs, national partners, and distribution partners.

Experience managing executive-level relationships.

Bachelor's degree or equivalent industry experience.

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026) . Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission