Citrix AVD Virtualisation Engineer

Role: Virtualisation Engineer

Location: Chennai & Coimbatore

Key Responsibilities:

Troubleshoot client device and application issues via phone and remote access.

Oversee the day-to-day operation of various engineering solutions including

hardware/software support, training, and special projects.

Provide feedback to management on process improvements and areas of concern.

Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain good technical documentation.

Provides emergency on-call support on a rotating schedule.

Be available while on-shift through several different venues – Instant Messaging, phone,

emails, and any new and acceptable methods of communication as deemed appropriate.

Carry out testing of new features, and functionality as required and to help develop plans

to implement and verify that they are operating correctly in the live network.

Troubleshoot and resolve equipment, configuration and affected problems and to track

vendor support cases through to problem resolution on production issues.

Support ongoing efforts in defining best practice policies for all supported products and

submitting these into the Knowledge Base.

Develop additional skills in other products as business needs dictate.

Collaborate efficiently amongst the team and with other engineering verticals and

management.

Respond to customer service calls and emails in agreed upon timeframe.

Manage service tickets that are assigned to your personal and team queue.

A firm understanding of teamwork and ability to follow all procedures and documentation

as defined and provided by management.

Other duties as assigned.

Required Skills:

Excellent customer service skills and client focus

Strong communications skills including the ability to communicate technical information

using non-technical language

Strong problem-solving skills

Ability to maintain complex operational processes

Capable of handling and escalating highly impacting operational issues to upper

Management and/or 3rd party vendor escalation

Technical understanding of enterprise networking and virtual network technologies

Experience with the one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix

Experience with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies

Technical understanding of TCP/IP and the OSI model

Technical understanding of software defined storage solutions

Technical understanding of traditional and virtual backup solutions

Network and server troubleshooting experience

Additional Desired Skills:

Cisco Hyperflex, Nutanix AHV, and Dell VxRail expertise are a plus

VMware VCP, Nutanix NCP, Vendor storage certifications (EMC/NetApp) are preferred; ability to obtain within one year is required

Previous experience or aptitude to be successful in an Operations capacity

Ability to remain calm and courteous in periods of stress

Ability to work on several problems simultaneously

Ability to work with broad range of experience levels

Education and Experience:

Bachelor’s Degree or equivalent work experience and/or military experience

5+ years of hands-on experience with virtualized compute and storage infrastructure

Interested can reach us at +91 7305206696/ [email protected]