Claim Specialist I (Hybrid: Waverly, IA)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:

This position is a specialist service provider for incoming/outgoing providing guidance to other team members and educating individuals and setting expectations on the claim process. This role will also make claim determinations and settlement of express claims, identify claims for follow up or complex claim handling. This role is also responsible for educating members on policy provisions, exclusions, interpreting financial and non-financial information online and following claim requirements and procedures to determine what activity has transpired.

Job Responsibilities:

• •Handle and document incoming/outgoing claim calls.
• •Provide resolution to customer questions and educates them on the claim process
• •Initiate and complete claim settlement transactions fitting the express claim criteria
• •Deliver and unparalleled customer service experience to deliver on the claims promise
• •Follow documented department claim procedures and requirements defined by claims good faith claim handling guidelines
• •Handles escalated calls with complex problems
• •Assist with procedure and policy documentation

Job Requirements:

• •Strong oral/written communication skills.
• •Intellectual curiosity and desire to learn.
• •Customer Service
• •Results oriented

If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

$46,800.00 - $63,300.00

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.