Client Care Manager- Licensed Customs Broker

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Care Manager – Licensed Customs Broker based in the United States.

• The Client Care Manager will lead a team of customs professionals responsible for delivering accurate, compliant, and exceptional service to clients.
• This leadership role combines people development, client relationship management, and operational oversight within a fast-paced U.S. customs brokerage environment.
• You will coach and empower team members, manage workloads, and ensure consistent service delivery while maintaining strong regulatory and quality standards.
• As a key point of contact for client escalations, you will build lasting partnerships and coordinate solutions to complex customs challenges.
• You will also collaborate across departments to improve processes, strengthen technical capabilities, and support successful client onboarding.
• By combining customs expertise with hands-on leadership, you will help raise operational standards and create an environment where teams and clients can thrive.