Client Experience Specialist (SaaS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist (SaaS) based in the United States.

• This remote role is an opportunity to help shape the client experience for a fast-growing SaaS product serving businesses across traditional industries.
• You’ll act as a trusted point of contact for dedicated accounts, helping clients solve problems, adopt the platform, and achieve greater value from the product.
• The role combines customer support, relationship management, training, retention, and continuous improvement.
• You’ll work closely with cross-functional teammates to turn customer feedback into practical improvements and new initiatives.
• The environment is fast-paced, collaborative, hands-on, and highly engaged, with significant opportunities to learn and grow.
• You’ll also have the opportunity to explore AI-powered tools and smarter processes while keeping human relationships at the center of the customer experience.
• This position is best suited to someone proactive, organized, detail-oriented, and genuinely passionate about helping customers succeed.