Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com .

Our Walnut Creek, CA office has an exciting opportunity for a Client Service Associate ! This role is a primary point of contact for clients and serves as the welcoming face of the office, delivering an exceptional and professional experience. The Client Service Associate supports financial advisors with high-level administrative and operational tasks, coordinates client meetings, manages account and service requests, and ensures smooth office operations.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 to $90,000 , exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception and Office Support

• •Greet clients and ensure the office is clean and welcoming
• •Schedule meetings with product vendors and sponsors
• •Manage and distribute mail, and coordinate overnight mail deliveries
• •Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology

New Client Onboarding

• •Ensure accurate completion of prospect and new client paperwork and setup
• •Follow up on funds transfers from surrendering companies
• •Maintain the CRM database and client files, including filing, copying, and data input
• •Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
• •Record incoming assets to the appropriate tracking tools

Client Relationship Management

• •Engage in dialogue with clients to understand their personal history and financial needs
• •Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions
• •Communicate with clients to assess requests, determine necessary actions, escalate to advisors, or handle issue resolution, including death claim processing
• •Liaise with clients' tax or legal counsel as needed

Client Review Preparation and Follow-Up

• •Gather client data and prepare materials for meetings and reviews
• •Conduct tax research (e.g., 1099 forms)
• •Complete review follow-up tasks as required

Industry, Product, and Company Knowledge

• •Demonstrate knowledge of, and execute within, WEG’s Suitability Guidelines, operational processes, and sales model
• •Understand financial terminology and product offerings
• •Exhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, and charitable giving practices
• •Attend client services and company educational events
• •Participate in vendor presentations as appropriate

Team and Corporate Support

• •Support advisor team operations to improve processes
• •Complete operational projects that enhance or change team procedures
• •Communicate process and sales updates to the team
• •Mentor and train Client Service Associates
• •Manage vendors to agreed Service Level Agreements
• •All other duties as assigned.

Education/Qualifications

• •Bachelor's degree (or equivalent experience) in a relevant field
• •Customer service training, knowledge, or experience
• •Ability and willingness to learn financial concepts and products
• •Capability to prioritize work, meet deadlines, and remain flexible under pressure
• •Strong team orientation and interpersonal skills
• •Ability to learn WEG’s sales model, processes, and procedures
• •Proficiency in understanding financial product features and riders, and the review process
• •Superior attention to detail and problem-solving skills
• •Excellent verbal and written communication skills
• •Proficiency with Microsoft Office Suite or related software
• •Familiarity with Salesforce and Support Org functionality
• •Experience with Workday preferred
• •AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $57,750- $126,000. However, the base salary range bolded above ($90,000 to $100,000) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

Training and professional development

Medical, dental and vision coverage (Available to full-time employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.