Client Services Associate

Description

We're seeking a motivated and service-oriented Client Services Associate ( on-site or remote option) to join our Business Development team. This entry-level position is an excellent opportunity for someone interested in building a career in client services within the bioanalytical industry. The Client Services Associate supports day-to-day client communication and coordination, works closely with internal teams to help address client needs, and contributes to a responsive and positive client experience. The ideal candidate is organized, professional, detail-oriented, and eager to develop their knowledge of our services and client relationships.

Starting Salary: $50,000, DOE

This position may work on-site in Moscow, Idaho or fully-remote .

About Us

Alturas Analytics, Inc . is a contract research organization, bioanalytical laboratory providing personalized MS/MS bioanalytical services to the pharma and biotech industries worldwide. We are a growing, privately owned company working with our collaborators to aid in the treatment and cure of disease. Joining the Alturas team means becoming a part of a supportive and passionate community. Our staff consists of talented, dedicated individuals who are committed to delivering the highest quality of service to our clients. Our goal is simple – to ensure that Alturas employees thrive so that we can do the best possible work in our field, ensuring greater care for our world.

Benefits

• •We pay 100% of your premiums for health, dental, and vision insurance and a portion of the premium for dependent coverage
• •PTO, paid sick time and paid holidays
• •Bonus program based on company-wide goals
• •Safe Harbor 401k with an automatic 3% employer contribution with additional 1% match option
• •Health Savings Account (HSA) (with company match) and Flexible Spending Account (FSA) options - including Dependent Care
• •Life insurance and short- and long-term disability at no cost to you
• •Employee Assistance Programs (EAP) focused on mental health
• •Voluntary Life, AD&D, Critical Illness and Accident insurance

Perks

• •Work-life balance
• •Opportunities for continuous learning, professional development and promotion; tuition reimbursement
• •Relaxed yet professional environment
• •Wellness program including bike/walk to work incentive
• •Charitable donation matching and paid time off for volunteering
• •Monthly catered lunches, holiday celebrations, unlimited (good) coffee, beverages, snacks and more!

About the role

The Client Services Associate is responsible for supporting the Business Development team in supporting client accounts at the pre-award and post-award stage. Once business is awarded, this position will act as a liaison between scientific departments and Business Development. This position is primarily internally focused as a support role but does include some client interactions via phone, email, and video conferencing, as needed.

Essential Responsibilities, Duties, and Roles

Pre-award: Prepares business agreements to include project estimates, quotations, statements of work for clients

• •Reviews and interprets study protocols for generation of business documents, timelines for project workflow and budgeting in conjunction with Project Coordinators, Principal Investigators, and Laboratory Director
• •Manages account and project information through the use of customer relation and project management processes and Client Resource Management (CRM) system

Post-award: Transitions client from Business Development to scientific operations

Works with Business Development and Project Coordinators to address new business needs (scope creep or new study requests) that may arise during the course of a program

Additional Duties and Tasks as assigned

• •Reviews laboratory services and confidentiality agreements
• •Performs other duties as needed or assigned

Requirements

Education and Experience Requirements

• •Bachelor’s degree in science or business or an equivalent combination of education, training and/or experience
• •Working knowledge of the pharmaceutical development industry, Contract Research Organizations (CROs), and pharmaceutical/biotechnology marketplace
• •Working knowledge of CRM and project management software applications (Constant Contact, Salesforce)
• •Life science or preclinical/clinical research experience preferred
• •Successful proposal and program coordination, client support, marketing experience preferred
• •Working knowledge and competency of Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tool

Skills and Abilities Requirements

• •Excellent written and verbal communication skills to provide exceptional customer service
• •Skills in critical thinking, time-management, problem-solving and decision-making
• •Ability to work independently and as a part of a team as well as knowledge of conflict resolution techniques
• •Excellent interpersonal skills
• •Ability to build strong relationships with both internal clients
• •Understanding of the operational components of a CRO preferred

Physical Requirements

• •Sitting and working in front of a computer over 2/3 of the time
• •Walking and standing less than 1/3 of the time between departments/offices (if in the office)
• •Using a telephone up to 2/3 of the time
• •Climbing, balancing, stooping or kneeling less than 1/3 of the time
• •Talking or hearing over 2/3 of the time
• •Travel up to 5% of the time

About the Area

Located in a vibrant town and home to the University of Idaho, Moscow, Idaho is a friendly community with beautiful natural surroundings and a lively cultural scene. You'll enjoy walkable streets, live music, and access to some of the best outdoor recreation opportunities in the country. The Palouse area is made up of several neighboring towns, including Pullman, Washington, where you'll find a bustling college town environment with diverse dining options, events for everyone, and the Washington State University campus.

Community Involvement

Our goal is to build an enduring company of integrity in an environment that provides rewarding career paths and empowers individuals to engage in the well-being of the communities in which they reside. We seek to inspire the next generation of scientists through involvement of educational programs at every level. From making science fun for elementary-aged students, active participation in science fairs and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.