Client Services Coordinator - Medical Billing

Job Overview:

The Client Services Coordinator with a focus on billing is responsible for coordinating client intakes, managing billing, and handling school-based counseling referrals. This role also involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

Responsibilities:

Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mail paperwork

Prepares, reviews, and sends client billing monthly

Follows up with client balances

Coordinates school-based counseling referrals including making contact, going through intake process, and updating roster

Greets clients at reception desk when front desk personnel are not available.

Answers phone and greets visitors

Responds to information requests from clients

Responds to all phone inquiries regarding first appointments

Answers questions from new or existing clients

Other duties as assigned by Administrative Manager

Skills & Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Ability to function well in a fast-paced and at times stressful environment.

Proficient with Microsoft Office Suite or related software.

Education & Experience:

Medical Practice Billing Experience: 2+ Years

EHR Systems: 2 years+ (Preferred)

Experience working in a mental health setting